Friendly staff, went to have keys made, and pickup wasp spray. Are the wasps bad at your home this year? Get a two pack, the wasps are relentless on building on shady overhangs and doors? 😄
Unfortunately I had my debit card information stolen and used to buy a product online. The store does not follow policy and allows pickup without an ID so the person was able to get the $800 item. Bestbuy has no proof of who picked it up but told the bank it was me when I claimed it was fraudulent. The store management was no help and the call center was no help. Im out over $800 with no resolution in sight.. Also they dont have a direct phone to call the store, when you request a call back they NEVER CALL!!
Response from Best Buy
July 12, 2025
Hi, Matt,
What you've experienced is very concerning. I'm saddened to read what you've been through and can understand how frustrating it has been to retrieve the funds spent. Please send a private message or DM to one of the following, so that our support can look into what's possible:
Facebook (https://bby.me/yb9qx1), Twitter/X (https://bby.me/wx2zow), or Instagram (https://bby.me/ga8pos).
Sincerely,
^Tina
Staff was so helpful with my beats studio pro.
Very bad experience with Best Buy and Progressive Leasing.
I placed an order using Progressive Leasing for a birthday gift, paid the initial payment, received confirmation, and after several days with no explanation, my order was canceled. Now I’m left without a gift and have to wait 9 days to get my money back.
It’s very irresponsible to accept payments, confirm orders, and then cancel them without notice or any options. No one offered a quick solution or compensation. Very disappointed with the service and how this situation was handled.