Best Buy Cedar Hill

“Great experience at Best Buy! Staff was helpful and knowledgeable, especially in the laptop section. I found exactly what I needed, and checkout was fast and smooth. Store was clean, well-organized, and had plenty of inventory. Will definitely be back for my next tech upgrade!”

You spend all this money and they fail to tell you their policies and procedures on “certain” products, & Not it’s not listed on their receipts. Ridiculous

As a longtime hobby collector and former Best Buy employee, I can confidently say this was one of the most humiliating and disrespectful experiences I’ve ever had in a retail store. I came in simply looking for a Magic Battle deck not even high demand trading cards and was told there was a limit of two. Fair enough. But the employee named Mike tells me I can only get one, then has the audacity to accuse me of “fraud” for asking about purchasing a second one. Seriously? Not only was I accused of something completely ridiculous, but Mike also threatened to kick me out of the store for allegedly reselling. I felt completely targeted, disrespected, and frankly, discriminated against. I’ve been in the hobby community for a long time, and I’ve never been treated this poorly especially for simply asking about a product. This store has had questionable service before, but today crossed the line. Management seriously needs to retrain their staff on how to speak to paying customers. Just because someone knows what they’re looking for doesn’t make them a reseller or a fraud. Absolutely shameful behavior.

This store and the management are so unprofessional. They can't seem to get on the same page. I won't be returning to this location!