The go to place for electronics!!!
Florencio N
August 11, 2025
Did not have the tv I wanted. So I got it at Costco
Walked in and was asked what we were looking for. We were looking for an apple MacBook. Within 10 minutes we were out with a new Mac book. Simple, easy and fast and it was no tax week.
This review is specifically for Geek Squad. I have had a new head unit installed in my daughter's 2015 Honda CRV, and it has been one of the worst experiences ever. Keeping it short, they scheduled first installation appointment without checking to make sure they have all the parts needed for install, such as a dash kit. We order it and arrive for 2nd install appointment, they now can't find the dash kit in the warehouse (it showed delivered for days). Finally we order the dash kit again and ship to my house so it doesn't get lost again. Kit is cheap quality and does not fit snug at all, looks like cheap chinese kit for $5 from alibaba. Also, they never ever pick-up the phone. If you check install schedule, it show nothing available for weeks, but if you pull up in person they can get you in next day. Bottom line, horrible service, terrible experience, NOT worth couple of hundred I saved VS local audio shop. Stay away from this location, you've been warned.
Response from Best Buy
August 05, 2025
Hello, Max.
Thanks for sharing your experience with us here on Google. Having a new head unit installed should be a positive experience. If you are still needing some assistance, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference your Google Review number 24867.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason