Best Buy Brandon

Was good but as every bestbuy you have to ask and wait a lot of time to be helped. Maybe a little understaffed but even eith that the employees were very kind and helpful.

Excelente tienda para comprar linea blanca, Electrodomesticos, y muchas cosas más para el hogar.

I am absolutely livid with Best Buy. I ordered an expensive camera as an early Christmas gift for my husband, who is deploying during the holidays, and when the package arrived, the box was COMPLETELY EMPTY. No camera, no accessories—nothing. This was supposed to be a meaningful gift before he leaves, and Best Buy completely ruined it. And let me be clear: this was obviously an issue on their end. The outer shipping box’s security tape was perfectly intact, but the camera box inside had its security seal broken. That means the product was already missing before it ever reached me. I contacted customer service immediately and then had to wait THREE days just to receive a response. And after all that waiting, they still denied both my replacement and my refund with zero explanation. To make things worse, I was told over the phone that if I went into the store, they could help me. That was a blatant lie. I wasted even more time and money driving there, only to be told there was absolutely nothing they could do. So now I’m out the product, out the money, and the special gift I planned for my deploying husband—gone because Best Buy refuses to take responsibility for their own mistake. Customer service has been slow, useless, contradictory, and completely uncaring. This entire experience has been infuriating from start to finish. I will NEVER buy anything valuable from Best Buy again. Save yourself the stress and shop anywhere else. This has been hands down the worst retail experience I’ve ever had.

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