Best Buy Lakeland

Black Friday computer sales. Bought an HP all-in-one

Bait and switch. Kevin from the Lakeland branch says that bait and switch isn’t an issue in Florida. Said I could file a bbb report. So I will. Products that are for display are incorrect prices. Kevin mentioned that it was a big enough price difference that they couldn’t honor. (60.00) but would have honored if it were less. In the picture there is no product that is 129, they only put that there to have you grab the product and go to checkout. The check out price is not listed on any kiosk.

I had an appointment today with Geeks squad and saugee was excellent. He help us with what we needed and he’s very nice. In the a middle of showing my husband on the computer what was wrong with his phone, one employee came, don’t know his name but (sorry) he is bald came to say something but with attitude. I don’t think I need to schedule an appointment an hour later to get my phone if it’s ready. We went back for it waited in line to see an employee get another customer first. We were waiting before them in line and this same employee also came to say something to them like he did to us. So I went over there. He proceeded to check in a white customer and when I ask about the phone, with attitude again he told someone will be with us and proceeded to go in another computer to help other customers. Saugee helped us again. I believe this other employee is racist. That’s how we felt since we first saw him the first time. To better with this department and the people you hired. While we waited before leaving to eat something, we walk around and some nice employees ask if we needed help. But not all of them have great customer service. I also got my eSIM deleted from phone and I chat with someone about it and she said is normal that to happen. Now my husband need to wait until tomorrow to get service on his phone. Thank you but no thank you.

Great people..