Best Buy Lakeland

I visited this Best Buy to ask about a price match, but I was unable to get assistance from the staff. During the interaction, security was called despite me not engaging in any behavior that I believe warranted it. I found the situation unnecessary, unprofessional, and deeply upsetting. Since the incident, I have tried to contact customer service to file a formal complaint but have not been able to reach someone who can help. Customers should be able to ask questions about store policies and pricing without feeling singled out or intimidated. I am sharing this experience because I believe it deserves to be reviewed by management. I would appreciate a clear explanation of why security was called and how this incident will be addressed. DO NOT SHOP HERE!!!!

Super disappointed on the Geek squad in this best but . No line no customer wait for pick up and they made us make a reservation to drop off our device on another day .

Was a great customer service

It is now my utter enjoyment to give the following review to this garbage heap of a store. Recently I sent my girlfriend to Best Buy to purchase a new computer for her business. She only wanted to go to Best Buy because she believed they had the best customer service and aftercare to help her get exactly what she needed. I unfortunately couldn't be there to help her, so in my place, the store decided to convince her to buy a bunch of software and virus protection that she didn't need just to up the ticket. As a good boyfriend, I went with whatever she needed, had them send me a link, and I paid for everything through the link portal they sent me. The next day, my brother called me asking if I recently bought a computer from Best Buy, because they were trying to get information from him. SOMEWHERE Best Buy leaked my personal information to scammers that were doing whatever they could to scam me and my family. My brother has ZERO association with me financially or anything like that, so how they found HIS information is beyond me. I tried contacting Best Buy about the situation, but you cannot contact the store directly, likely because they are running a racket. I put in a request through the corporate office to talk to the local manager, and they told me they could put in the request, but it would take 24–48 hours to hear back from a manager. 24 hours went by, someone called me, and left a voicemail asking me to call them back. I called them back, and guess what? The number went back to corporate, which led to them saying that I would have to request another 24–48 hr callback. At this point, I already knew this place was a corporate garbage heap, but we decided to play ball until the computer got delivered to the store. Guess what happened then! They CANCELED the order because the address on the Best Buy account didn't match the charge card billing address. But we already bought all of the software, etc. SO, we decided to go through Apple, and my gf decided to return all of the extra crap we bought from Best Buy that they convinced her that we needed. But THEN they told her that she COULDN'T return the software because they didn't know if she had used it or not. This led to her mother having to go to the store and yell at the employees, explaining to them that their POS software would indicate if the software had or had not been used. Close this place DOWN. I've never heard of so much insane, back-and-forth incompetence in my entire life. And if this review gets ONE Best Buy response, they can save it. We did everything we could to get help from management, but their entire system is designed to be unaccountable. Thank GOD we are smarter than this sweatshop, otherwise who knows what detrimental harm could have been done. And God knows how much harm has been done to others. I really hope to see this place become a Spirit Halloween by next year.