Best Buy Clearwater

Nick was great in helping me select the best model laptop and price range for my needs. Everyone was very helpful in making sure all my needs were met today. I recommend this store the next time you want to select any item. You won't be disappointed.

When you place an online pickup order, it says it will be ready within an hour. However, when you arrive after that hour, you’re told the order isn’t ready and that you’ll need to wait another 30 minutes. That’s frustrating, especially when the pickup time was clearly stated in advance. With so many employees working, it seems like orders should be prepared on time.

Stopped in to get a tablet. The employee helped me and was very courteous. I only wish he told me that it didn't come with an outlet adapter. I was there for work training and staying at a hotel which was an inconvenience to go back, especially since the store was over 10 miles away. But other was great.

I had a very disappointing experience at the Clearwater Best Buy today while purchasing AirPods. I found the same product available for a lower price at multiple major retailers, including Amazon, Target, and Walmart. When I asked about price matching, the manager’s response was simply, “Then go buy it at Walmart for $169.” I understand that stores have policies, and I would have respected a professional explanation if a price match wasn’t possible. What I did not appreciate was the dismissive and disrespectful attitude from management. As a Total Tech member, I pay for a membership because I expect a higher level of customer service and support. The price difference itself was only a few dollars, and honestly, that wasn’t the issue. The issue was how I was treated as a paying customer. Being told to take my business elsewhere is not something I expect from a company that claims to value customer loyalty. In today’s retail environment, customer service matters more than ever, and this interaction left me feeling completely disrespected. Unfortunately, the overall attitude from several staff members at this location came across as rude and unhelpful. I left feeling that my business was not appreciated. I hope management takes customer concerns more seriously in the future and provides additional customer service training to staff.