Best Buy Everett

I would put zero stars if possible. Newly purchased Azus laptop had overheat and blue screen issues. I took the laptop into the store on Sept. 20 and it was sent into Azus to be fixed. Since that time (it is now 10/24), I have been bounced between the Best Buy store and Corporate with no help. No one has been able to explain when the laptop will be returned or if an exchange will be provided. DO NOT BUY A LAPTOP FROM THIS STORE! You will not be supported by anyone in Best Buy for any issues you encounter.

Weird experience from manager.

Cashier accidentally added a $10 donation to a charity on my purchase. When confronted they refused to refund saying they cannot refund a donation. I took the $10 hit, returned the item and purchased it elsewhere. Will avoid Best Buy from now on.

Extremely disappointing experience at the Everett Mall Way Best Buy (Geek Squad). Yesterday, I went in to pick up my son’s iPad that was being replaced through AppleCare. It should have been a simple warranty exchange — just handing over the replacement device. When I arrived, I stood in line at Geek Squad for about 30–40 minutes. Two employees were present, but neither acknowledged me or the other waiting customers. No greeting, no “we’ll be right with you” — nothing. When I finally asked about the wait time, the woman working (named Beyond) was extremely short and unhelpful, repeatedly saying she “didn’t know” when someone could assist, with a rude attitude. After standing there another 20 minutes with no progress, I asked to speak with a manager. He told me I needed an appointment and made one for several days later — something that was never explained when I originally dropped off the broken device. I work full time and have three kids, so multiple unnecessary trips are not easy to make. Later that evening, I decided to try again. This time, a different employee named Christopher helped me immediately — even though he had an appointment, he kindly said he’d be right with me. Within one minute, he went to the back, grabbed my iPad, had me sign one form, and I was on my way. That experience showed me the issue wasn’t the process — it was the lack of professionalism from certain staff. It’s unacceptable to ignore customers waiting in line and act as if helping them is an inconvenience. I’ve spent over $1,000 on this iPad and accessories at Best Buy, i will not be shopping at best buy ever again!