Best Buy Everett

I have been looking for a new smart watch to replace my Fitbit. I love this location everyone is very helpful and knowledgeable on the products. I bought the Garmin Vivoactive 6. Always ask about open box items. They may have what you are looking for at a great discount. Unfortunately there weren't any open box items I needed.

I had a terrible experience at the Best Buy Everett store today. I contacted customer service beforehand about an issue with my account, and they clearly told me that any Best Buy store could help resolve it. However, when I arrived at the Everett location, the customer service desk immediately said they couldn’t help and told me to ask the front desk instead. After being sent back and forth multiple times, nobody was willing to actually assist me, and in the end they just told me to call customer service again. What made the experience even worse was the attitude of the staff — extremely rude, dismissive, and unprofessional. They made me feel very uncomfortable the entire time. I wasted my time coming to this store for nothing. I will never return to this location again.

Ordered a Frigidaire portable AC from Best Buy on May 4, 2026 for store pickup in Everett, WA. The item was supposed to be ready for pickup by May 10. FedEx tracking showed the package was delivered to the store and signed for by someone named “Steven.” What followed was one of the most frustrating customer service experiences I’ve had in years. I spent hours on calls and chats with Best Buy trying to resolve a problem that should have been simple: either locate the unit, replace it, or cancel the order. Best Buy refused all three. Instead, they repeatedly shifted responsibility to FedEx — despite the package being signed for at the store. Best Buy claimed the person who signed for the delivery “doesn’t work there.” Somehow that became the customer’s problem. To make matters worse, they extended the delivery timeline all the way to July 7 just to allow an “automatic cancellation,” effectively holding my money hostage for over two months for a product they apparently lost after accepting delivery. This is not a FedEx issue anymore once a retailer signs for the package. It’s an inventory control and customer service failure on Best Buy’s side. Customers should not have to act as investigators between a retailer and its own delivery chain while being denied both a replacement and a refund. Extremely disappointing experience and a perfect example of how large companies can trap customers in endless support loops instead of taking ownership and solving the problem. Worst Buy ever, we do not need an AC after summer is over.

We were greeted when we first walked in and the greeter asked what we needed and walked us right to the correct item. Great customer service!