Bentley K
November 30, 2025
Geek squad was acting up and giving bad advice, i got better advice on youtube the prices are bad and they have bad deals, next time come here on a good deal day
Stay away from this store! The manager is not helpful at all and only cares about his store sale. I came in to this store to buy an ipad and macbook air and paid “CASH” they sent it to the wrong address even after telling them the correct address. I called and talked to several rep and was told they could not cancel the order because it was already shipped. The manager in this store assured me that the package won’t be delivered to that address since they will require my id and signature for delivery. But guess what! I was notified that it was delivered. I contacted the courier and they said it was delivered but it was on the wrong address. I went back to this store again to report the issue and get a refund but the manager Justin doesn’t even have the guts to face me instead advise his staff to have me call the 1888bestbuy. What a shame! Your policy states that refunds are returned to original payment method. I paid cash yet instead of getting cash their support offer me a gift card! So please stay away from this store and save yourself a headache! Lynnwood and Marysville Branch are way better and helpful. This store doesn’t deserve a single star!
Gabe helped us pick out a great soundbar. Great educational approach on all the details.
Susanta C
November 28, 2025
The Best Buy store in Everett maintains a solid selection of electronics and often provides a smooth in-store pickup experience. However, the overall rating is often pulled down by inconsistencies in staffing levels and difficulties with complex services like delivery, installation, and post-purchase support.
Response from Best Buy
November 28, 2025
Hi Susanta,
Thanks for sharing this review. We're glad to hear you appreciate our selection and convenient store pickup, though we're concerned that you've encountered these staffing and service issues. If you'd like to share additional feedback with us or need any help from us, feel free to reach out to us via our social media channels on Facebook (https://bby.me/kzgew4), Twitter/X (https://bby.me/qeceb3), or Instagram (https://bby.me/dcw7o0) so our team can assist. Please include the Google Review reference number #76375 when reaching out.