Attention! Be very careful about which insurance package they sell you when purchasing products.
We bought all our household appliances from this company, always thinking we were getting the same insurance package each time. However, it turns out that the so-called “replacement guarantee insurance” they sold us only covers service, not product replacement!
They never mention this clearly during the sale — and when you question it later, they even accuse you of lying or misunderstanding.
It’s really disappointing to experience such deception from a company we’ve trusted for years. Please make sure you always request written confirmation of what exactly your insurance package covers, so you don’t end up in the same situation.
Response from Best Buy
October 31, 2025
Hello, Alin,
Thank you for sharing your concerns with the Product Protection plans that are offered. We can understand that not being advised on every protection plan that is offered on the overall coverage can be difficult. You can certainly check out more information on the Protection Plans offered online at https://bby.me/dh7m1i . Please reach out to us on any of our social media profiles for support with Review 62971.
Facebook (https://bby.me/ileakr), Twitter/X (https://bby.me/tvu9re), Instagram (https://bby.me/ognogg)
Guarionex R
October 30, 2025
Went to the store to buy speakers and a monitor. Went to the areas and not a single employee approched me. Saw 3 all together at an empty register. Im kind of done with Best Buy. Not the only store where they show no interest.
Response from Best Buy
October 30, 2025
Good Afternoon Guarionex.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#62530" for reference. You can find us here:
Twitter(X):
https://bby.me/jzmso3
Facebook:
https://bby.me/tebwoa
Instagram:
https://bby.me/b7tvc0
Maribel R
October 28, 2025
Great customer service through the store with quite knowledge to help the client.
A good store. Employees deliver good service and if I ever have a question I can often find someone to provide an answer.