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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3035 reviews)
J C
August 04, 2025
5 out of 5
Thank you to sunshine for being so helpful when purchasing my AirPods! She was very kind and gave me a fun interaction when checking out. Her customer service skills are appreciated and refreshing. Will definitely be back for my tech needs!
William K
July 26, 2025
1 out of 5
There is no reason to ever go into the store. Just order it online and save yourself some time
Sonia T
July 22, 2025
5 out of 5
Great pickup
Wendy D
July 19, 2025
2 out of 5
John in the Apple product area of the store was helping my husband today with his old AirPod Pros after purchasing some for me. The fella told Mike that if there was nothing else he had other customers to assist. John returned to the service desk to chitty chat with his coworkers. I have spent thousands in the Best Buy and felt disregarded like a piece of chewed gum. He definitely helped his store lose money today.
Response from Best Buy
July 20, 2025
Hello, Wendy.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning. I would be aggravated as well to have someone assisting me and then proceed to stop without completing your needs.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/4qdfbq), Twitter/X (https://bby.me/ccygc2), or Instagram (https://bby.me/iicy6r). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review number 17950.
Best,
^Allison