Very disappointed this visit. Security notified an associate the department I was heading to. This guy moved at a snail's pace. Took a long time to get my product. Took me to a register in the back of the store for some reason. Took even longer to remove an item from its anti-theft case. When he finally returned, he made me go behind the register to retrieve the rest of my order.
In short, worse BestBuy associate I've ever had. I would've told a manager...if I could find one.
Response from Best Buy
February 02, 2026
Hey there, Stan,
We understand your concerns with the issues you faced with our staff member at this location. Please send us a private message on Facebook (https://bby.me/dfui77), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##111914".
Didn't have what I was looking for and the line to ask was long.
Response from Best Buy
February 02, 2026
Hello, Anne,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/k9hpee), X/Twitter (https://bby.me/zqpi3e), or Facebook (https://bby.me/cb6g65). Please message us with the full details of your situation. Also add Google Review 111874. We look forward to hearing from you.
Store employees were nice and knowledgeable. They fixed the problem i was having in 10 minutes.
Wildly unprofessional. After experiencing an issue with this location and leaving a review, I was asked to reach out to their social media team to document the issue. They did not even apologize for the issue until I say something about it. Not great
Response from Best Buy
January 17, 2026
Hello.
Thank you for sharing your concerns with the support you received. We certainly understand that having any concern can be difficult. If you would like support you can certainly reach out to us on any of our social media profiles below with Review 105933.
Facebook (https://bby.me/bxbmnj)
Twitter/X (https://bby.me/9k9bbe)
Instagram (https://bby.me/g8ws9u)