Frequently Asked Questions About Best Buy Oxford Valley
How do I check product availability at the Oxford Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oxford Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oxford Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oxford Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3180 reviews)
Jay A
October 17, 2025
1 out of 5
So I went there today happy only to come home and not be so happy. Spent over $1500 on a new iPad and other accessories for it, only to later on open up the Apple Magic Keyboard and it not be the right one. How do you work in an electronic store and sell the customer the wrong item? I know mistakes happen but this is such an inconvenience and now I have to come back and probably spend more money now because the one they gave me is for a smaller iPad I’m sure. Thanks for taking away from my birthday.
Response from Best Buy
October 17, 2025
Hello Jay,
Thanks for reaching out and providing your feedback. We can see how getting the wrong keyboard would cause you concerns. We would like to see if we can help in any way. Please contact us at a Social Media platform listed below and reference Google Review #56973 in a private message to start.
Facebook (https://bby.me/2qoave)
Twitter/X (https://bby.me/rm4e91)
Instagram (https://bby.me/6tg1ej)
Thanks,
An H
October 16, 2025
1 out of 5
Whoever is responsible for handling and redistributing return items is horrible at their job. I just wasted 150 dollars thinking I bought a 2 terabyte Samsung 990 Evo Plus storage drive for my computer and opened the box to find that someone who previously bought this item fraudulently returned it with their old and inferior storage drive. Wasted an entire night figuring out why my space was only 256 gigabytes and not 2 terabytes and now will have to waste extra time trying to get a replacement. This would've been prevented if more care was taken into ensuring returns are the right item.
Response from Best Buy
October 17, 2025
Hello An,
Thank you for taking the time to bring this to our attention. We can understand how this could create an issue for you not having the correct space on your storage device. We would like to look into this for you can see is we can assist you in any way. Can contact us through social media? Reference Google Review #56926 in a private message to start the conversation.
Facebook (https://bby.me/6ui1gw)
Twitter/X (https://bby.me/aczsfm)
Instagram (https://bby.me/te2eu4)
Thanks,
lily m
October 15, 2025
4 out of 5
bryce helped me out and very knowledgable about tvs !! he found the best kind for me i appreciate it a lot
David H
October 10, 2025
1 out of 5
0/10 they have no idea what they’re talking about or what they’re doing here. You couldn’t pay me or give me anything for free to come back here
Response from Best Buy
October 10, 2025
Hello David,
It's unfortunate for us to hear that your visit did not meet the expectations that we strive to achieve. We would like to gather some of your personal feedback, so we can find ways to better the shopping experience. When you have a second can you contact us at one of the social media links below? Please reference Google Review #54008 in a private message to connect.
Facebook (https://bby.me/zunae5)
Twitter/X (https://bby.me/jvv5tx)
Instagram (https://bby.me/hpcied)
Thanks,