Best Buy Princeton

Been coming to this BestBuy for years, always had a normal / good experience with the staff and products. This time came with my parents fully prepared with the exact brand and model of dryer to buy, just looking for some help completing the transaction. We were 'helped' by a guy named Constantinos that was clearly extremely annoyed to be helping us. He was condescending the entire time he worked with us, kept emphasizing how he was from the 'computer department' instead of appliances and was annoyed to be here helping us. Once when he recieved a call from someone else in store, he responded saying 'Unfortunately I am helping someone in appliances'. I know this could also mean he was unavailable but given the environment thus far it was clearly targeted. Any time we asked a question he would give a curt one word response, barely elaborate, and look at us like we were stupid and was also looking for any escape to leave this interaction. Half way through helping he got up to LEAVE saying 'thank you' because we got confused by what he was staying and we literally had to ask him to stay and finish because we really needed to this dryer. Part way through I was so appalled with how he was treating us that I told him I am only asking questions because I genuinely don't know, not to be disrespectful (??) but why should I have to say that when we were already very nice. After that he seem to understand that we were noticing his behavior. He would also just be on his phone sometimes while helping us (??). Felt leaving honestly disrespected and talked down to. Thankfully we got our things done but only because we just held our tongues and got our stuff done. Probably the worst experience I've had related to service ever and completely unacceptable. Will note this attitude started towards my parents who are immigrants with an accent when I was not there and by the end of the interaction he was a (teensy) bit more respectful when he was speaking entirely to me - very clearly American born, no accent. I would expect that there is some basic training or requirement for customer service and was extremely disappointed and disrespected at this Best Buy with Constantinos.

I wanted to buy a scooter, and the clerk checked on his computers for the options of a scooter that has lights, the number 5 thing so I can ride in light rain, the distance range of at least forty miles on one charge, and the scooter goes up to 19 miles an hour. That's a lot less work I have to do. Most scooters go above 19 miles an hour. Being under nineteen means I don't have to register it.

Very friendly and knowledgeable. Garique took care of me and made sure to answer all my questions and was super helpful!

Purchased a laptop here for my son. Within a year, the screen went out. Thankfully I purchased the 4 year plan. Yet the plan was cancelled because they decided that the cost of the repair exceeded the plan. Not only that but they refused to give us a loaner or store credit to get another laptop since his would be in repair for “as long as it’s take” because they also don’t give any timelines in repair. We had to purchase another $500 Chromebook so that my son could complete his schoolwork. Not every family is in this position to spend $500 on a whim. Our laptop was also returned without the cover (which makes the laptop stay upright) and came with it at purchase. He’s not able to use it and I’ve had to purchase a new one on Amazon. I reached out to customer service and they claimed the store closes their phones because they are too busy to answer. I’ve purchased electronics through Walmart before and never ever had this kind of customer service. Plus their insurance protection is amazing.