Cant get through to anyone at store when calling.
Response from Best Buy
June 27, 2026
Hello,
It can be frustrating when you aren't able to call the store, so we appreciate this feedback. All store phone calls are routed to our national call center due to the high volume of calls the stores were receiving. If you need assistance, please send us a private message on social media. Please include Google Review 179049.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Try to call the store to check if an item is in stock. Get farmed out to a phone center. Ask if there is a way to speak to a person at the store, was told "drive there". Get there and item isn't in stock. Ask person at store, get told "yea you cant trust our online inventory" okay then how do I call the store? "You cant"
This isn't a review for this location in isolation. It's a review for this location, other Best Buys, and Best Buy Corporate as a whole entity.
Response from Best Buy
June 26, 2026
Hey there, Jim,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/XxDD4R), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##178343"
One guys didn’t seem interested in helping me shop for a monitor. Another person seemed annoyed with me when asking about keyboards for monitors and wanted to just go back and watch his soccer game on his tablet. He also gave me the wrong adaptor for my laptop. Overall not happy with the customer service reps at this location. Been going to this Best Buy for years but never again.
The customer service was great!