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Frequently Asked Questions About Best Buy Princeton
How do I check product availability at the Princeton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Princeton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Princeton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Princeton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3503 reviews)
Mo M
July 19, 2026
3 out of 5
Service just isn’t the same. The gentlemen at the geek desk was nice the front cashiers looked as if they didn’t want to be there.
Response from Best Buy
July 19, 2026
Hello ,
Thank you for your feedback, we can see how this would lead to a disappointing experience for you, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #190223 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/Cy81h4)
• Twitter/X (https://bby.me/tmBJSi)
• Instagram (https://bby.me/TiDu14)
Laura E
July 14, 2026
1 out of 5
Christianos aka “Dean” manager is rude and unhelpful. Refused to hear me out, walked away as I’m talking to him and left me with no options. Poor professionalism from management I’d say. I told the other employees he was rude and they nodded to agree. Says a lot about him
Response from Best Buy
July 14, 2026
Hello, Laura,
Thanks for taking the time to leave a review. When interacting with our employees, I can understand expecting friendly and courteous service.
If you would like us to take a closer look, please send us a private message through social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #187390” when reaching out for support.
Yunior T
July 01, 2026
1 out of 5
I asked the employee to do an exchange instead He returned my item. Which was incovienet because I bought the phone on samsung and was hoping just to get a full exchange of the product. Because I had went through samsung finance I didn't have the money to directly just buy a new one cash. I then asked if I could have the item back and they said the couldn't void the return. Mind you this was my only phone so now i was stuck without one. I then had to ask the manager for a discount on the product which he gave me luckily and pay with my credit card. Which i still wasnt happy about because with aamsung pay it was an interest free loan. All thing said employee should directly tell you they cant do an direct excahge instead of just assuming you can afford to return and pay for a product directly right then and there. Employees should be completely transparent with customer and not just assume that what they are doing is the best option for the customer.
Response from Best Buy
July 01, 2026
Hello, Yunior,
We appreciate you taking the time to share your feedback with us regarding your experience. Getting new phone is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/4B0MaG), X/Twitter (https://bby.me/eIoBc4) or Facebook (https://bby.me/jc59Jf) with the details of your experience. Also add Google Review 180884. We look forward to hearing from you.
Nashmia M
June 27, 2026
1 out of 5
Cant get through to anyone at store when calling.
Response from Best Buy
June 27, 2026
Hello,
It can be frustrating when you aren't able to call the store, so we appreciate this feedback. All store phone calls are routed to our national call center due to the high volume of calls the stores were receiving. If you need assistance, please send us a private message on social media. Please include Google Review 179049.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport