Best Buy Princeton

Very friendly and knowledgeable. Garique took care of me and made sure to answer all my questions and was super helpful!

Purchased a laptop here for my son. Within a year, the screen went out. Thankfully I purchased the 4 year plan. Yet the plan was cancelled because they decided that the cost of the repair exceeded the plan. Not only that but they refused to give us a loaner or store credit to get another laptop since his would be in repair for “as long as it’s take” because they also don’t give any timelines in repair. We had to purchase another $500 Chromebook so that my son could complete his schoolwork. Not every family is in this position to spend $500 on a whim. Our laptop was also returned without the cover (which makes the laptop stay upright) and came with it at purchase. He’s not able to use it and I’ve had to purchase a new one on Amazon. I reached out to customer service and they claimed the store closes their phones because they are too busy to answer. I’ve purchased electronics through Walmart before and never ever had this kind of customer service. Plus their insurance protection is amazing.

Geek Squad : they move fast, efficient, very honest. As a suggestion : sometimes getting busy and it will help having the chairs placed on the waiting line so people could sit while waiting.

I received excellent customer service at this Princeton location when I had an issue with a product I received from an online BestBuy.com order. They were very understanding and helpful coordinating an exchange for a new device. Truly appreciated their help!