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Frequently Asked Questions About Best Buy Princeton
How do I check product availability at the Princeton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Princeton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Princeton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Princeton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3531 reviews)
Jake L
September 14, 2026
5 out of 5
I received excellent customer service at this Princeton location when I had an issue with a product I received from an online BestBuy.com order. They were very understanding and helpful coordinating an exchange for a new device. Truly appreciated their help!
Jane S
September 13, 2026
1 out of 5
I attempted to call the store multiple times and it set me up with a Robot. This robot had no idea what my problem was. It was completely invalidating and it wasted my time it made my problem much worse. Then I had to speak to an SMS text and never got a response. I was unable to call the store and inquire about your products so now I’m buying it somewhere else. I will never shop at Best Buy again. They use too much robots and too much AI they do not value humans or human connection. There are a lot of other tech stores where when you call them, you could speak to a real human person and get help for what you need. i’m not going to support a store when all their funds go towards Paying a company for their software or computer system or AI crap and not a real person.
Response from Best Buy
September 13, 2026
Hello, Jane,
We appreciate you taking time out of your day to share feedback. Finding the assistance you need from Best Buy should be easy, so we can certainly understand your frustration with not being able to connect with the support you were looking for and feeling that your concerns were not addressed through our available contact channels. We'd be happy to document your experience here on a corporate level and ensure your feedback is shared with the appropriate teams for review. Please reach out to us in a private message on our social channels and mention Case 221818. Our team would be happy to take a closer look into your concerns and assist further.
Facebook ( https://bby.me/mWdEK0)
Twitter/X ( https://bby.me/4tySip)
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Lee R
September 09, 2026
5 out of 5
I’m sure I’m not spelling his name correctly, but the young man who helped me so well was named Obushe. He searched in several areas of the store to find the product I needed In the end he found it and I was very pleased He was very kind and considerate. I would recommend Best Buy based On that kind of customer service
Cyril H
September 08, 2026
5 out of 5
The staff was very helpful and kind.