Best Buy Princeton

I asked the employee to do an exchange instead He returned my item. Which was incovienet because I bought the phone on samsung and was hoping just to get a full exchange of the product. Because I had went through samsung finance I didn't have the money to directly just buy a new one cash. I then asked if I could have the item back and they said the couldn't void the return. Mind you this was my only phone so now i was stuck without one. I then had to ask the manager for a discount on the product which he gave me luckily and pay with my credit card. Which i still wasnt happy about because with aamsung pay it was an interest free loan. All thing said employee should directly tell you they cant do an direct excahge instead of just assuming you can afford to return and pay for a product directly right then and there. Employees should be completely transparent with customer and not just assume that what they are doing is the best option for the customer.

Cant get through to anyone at store when calling.

Try to call the store to check if an item is in stock. Get farmed out to a phone center. Ask if there is a way to speak to a person at the store, was told "drive there". Get there and item isn't in stock. Ask person at store, get told "yea you cant trust our online inventory" okay then how do I call the store? "You cant" This isn't a review for this location in isolation. It's a review for this location, other Best Buys, and Best Buy Corporate as a whole entity.

One guys didn’t seem interested in helping me shop for a monitor. Another person seemed annoyed with me when asking about keyboards for monitors and wanted to just go back and watch his soccer game on his tablet. He also gave me the wrong adaptor for my laptop. Overall not happy with the customer service reps at this location. Been going to this Best Buy for years but never again.