Best Buy Park Lane

The greeter at the door sucks!

Staff standing around chatting instead of helping customers.

I see that you have many good reviews regarding your customer service, but unfortunately, that was not my experience today. I came in around 11:34 AM to pick up an order. The lady at the register spoke to us in a way that made us feel like we were stupid for asking simple questions. There was no reason for the attitude or the way she spoke to us. My sister-in-law was also making a purchase, and I had the items from my pickup order sitting on the counter while I waited for her to complete her transaction. The cashier would not continue until I moved my items. I even asked her, “Do you want me to move this?” and she responded, “Yea,” with an unnecessary attitude. There was plenty of space on the counter to continue the transaction, so I really did not understand the attitude or why the situation needed to be handled that way. The employee was a woman with short blonde hair wearing a yellow vest. I normally would have said something, but I decided to hold myself back because there was no reason to argue. I had just completed a large pickup order and expected to be treated with basic courtesy and respect. I’m from New York, so I can definitely handle a direct attitude, but that does not mean customers should be spoken to disrespectfully. I hope management can address this situation because no customer should leave feeling like they were treated poorly for simply asking questions and completing a purchase.

This review is for the Geek Squad. Don’t waste your time with this location!!! I had a reservation. Waited a long time to be seen. The young guy was no help. Told me to throw away my Apple Watch. It was too old. I took it home and my son helped me do a software update. And it works great.