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Frequently Asked Questions About Best Buy South Hills

How do I check product availability at the South Hills Best Buy?
How do I check my order status?
My local South Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy South Hills stores’ holiday hours?

Recent Reviews

4.1
(2164 reviews)
Troy A
October 19, 2025
1 out of 5
Even though best buy says they are the best buy, they are not the best buy. Today I went to best buy to price match a Samsung s25 ultra from walmart which is selling for $1,079. Best buy is selling $1,299 And they refused to price match. So they are not the best buy. They are the biggest lie. Don't not buy at any best buy because they aren't the best price.
Response from Best Buy
October 19, 2025
Hello, Troy, Thank you for taking the time to share your experience with our Price Match Guarantee (https://bby.me/1sbs8h), This is one of our favorite options, to ensure our customers are saving money in any way possible. Let’s review this for you. Please write us through our social media channels on Instagram (https://bby.me/9625s9), X/Twitter (https://bby.me/iflt6e) or Facebook (https://bby.me/w7fi7s) with the full details of your situation. Also add Google Review 57994. We look forward to hearing from you.
Linda W
September 27, 2025
5 out of 5
We’ve had a couple great experiences with Best Buy’s Geek Squad in Bethel Park. In particular, a big shout out to M Sha for his great customer service and professionalism he displays in his job and interactions with customers! M Sha is patient and efficient with our technical support questions and promptly completes the job at hand. M Sha, thank you again, You’re an asset to Best Buy’s Geek Squad!
Ashwitha C
September 26, 2025
1 out of 5
I had a very disappointing experience with the customer service at Best Buy. I dropped off my laptop for repair, and it has been over 20 days with no updates. When I went to the store to check on the status, the front desk representative was extremely rude. Instead of trying to help or look into the issue, he just said he didn’t know the update and couldn’t provide any information. While I understand delays can happen, the way he responded was unprofessional and dismissive. He didn’t even attempt to check the system or guide me on next steps. This experience has made me lose trust in this location’s service, and I’m not planning to return.
Response from Best Buy
September 26, 2025
Hello, Ashwitha, Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one, especially when wanting to receive attentive customer service. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #48182” when reaching out on social media.
Basil P
September 16, 2025
1 out of 5
Price displayed is lower than what the counter charged $279. Ended up not buying for dishonesty,,, dont know what happened, this place used to match the price,, wont even respect their own displayed price,,

About Best Buy South Hills

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