Andrew K
September 19, 2025
I asked my older father to pick up an order for a screen protector, and have it installed in the store, I picked out which model i wanted and ordered it online for in store pick up. When he went to have it installed they decided to upsell him "on the better model" I really don't care about the extra money about $27, its the fact that best buy decided to upsell a product that wasn't needed, after a sale was already made, and now I will have to waste time to return to the store to get the proper product, they have never tried to upsell me on any product, but then again i'm not his age, and know exactly what i want. I will enjoy going to competitor for my future purchases.
Response from Best Buy
September 19, 2025
Hello, Andrew,
Thank you for your review and feedback. Having a product purchased that you did not want would be pretty disappointing. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 45345 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
serkan p
September 16, 2025
Steve from GeekSquad and the rest of the employees helped us a lot to find the right products with pinpoint recommendations.
Savanna b
September 13, 2025
My friend Ryan and I came in for a Pc. We had the pleasure of working with Rayne and he was the best employee to get teamed with!
Julio A
September 12, 2025
Perfecta tienda electrónica calidad en productos y tecnología...Saludos