Best Buy East Madison

I had a very positive in-store experience today and just wanted to pass it along to store management if possible. I purchased a pair of AirPod Pro 3 and AirPod Max headphones. I was first helped by Greg (?), a tall gentleman with a beard. He went out of his way to introduce himself and shake my hand, both small gestures were very welcoming and immediately set the tone for a positive customer experience. I was then handed off to his colleague, younger blonde male (under 25 years old I’d guess). It was his first week on the job. He was so kind and personable. I really have not had such a memorable in-store retail experience in a very long time and wanted to share how refreshing it was. I usually shop online but was desperate to get a new pair of headphones immediately, so I opted to pop into the store. I hope you can somehow pass this along to store management so these folks can be recognized for a job well done.

Tammy went above and beyond by being professional, cool, calm and collected. She was patient and helped me with my purchase today! Thank you.

Purchased a washer and dryer. This is the first time we purchased a LG. The sales rep was easy to work with and understand. I think you get the best deals here. Fast delivery and set up. Very happy. I used them right after they left. Was an excellent choice. Very happy with both. I ❤️ the music when they are finished. Stop by and check them out. You will be so glad that you did.

I asked my older father to pick up an order for a screen protector, and have it installed in the store, I picked out which model i wanted and ordered it online for in store pick up. When he went to have it installed they decided to upsell him "on the better model" I really don't care about the extra money about $27, its the fact that best buy decided to upsell a product that wasn't needed, after a sale was already made, and now I will have to waste time to return to the store to get the proper product, they have never tried to upsell me on any product, but then again i'm not his age, and know exactly what i want. I will enjoy going to competitor for my future purchases.