Best Buy East Madison

I haven’t bought a television or appliance for over 20 years. Overall, it was a bad experience. Floor customer service was delinquent. They were too busy as a group diddling on their phones. When we finally got help, they passed the buck 3 times. They couldn’t figure prices or know their products. Management must be poor. Cross training is not apparent. They don’t answer the phones, I had to call BB corporate and Roku corporate to reach someone. I have a bad TV with a cloudy center caused by in competence. Packing was not designed to be stored flat. I’m dissatisfied and disappointed with the decline in customer service. Setting up a television; transport, registration, internet, passwords, sign in/out, subscriptions prompts, photography, troubleshooting and travel expenses to be accommodated and compensated Best be available. I’m an elder woman and tech professional. I will expect prompt service, in store setup done by all qualified floor personnel present for demonstration and correction.

I will never waste my time purchasing from here again. My last 2 purchases of a high end gaming monitor and a gaming PC have both been missing items in the boxes and they refuse to do anything about it unless I bring them back to the store. It’s kind of impossible to use a PC without a power cord. I live an hour away and don’t visit Madison very often (or any other city with a Best Buy), so this has become 2 separate massive inconveniences due to the fact that they don’t take the due diligence to make sure the products they are selling aren’t missing accessories. Ohh, and their call center won’t do anything other than tell you to contact the store, and the store does not accept direct calls. Their number takes you to the call center.

This happened a month ago, I went to buy a Verizon line. The guy named Aly sold it to me. He did not help me set up my account. So I didn't receive any discounts, another thing he refused to help me. I had to go to the West Side Madison to get help from their Mobile Department. Surprise!, they instantly help me. Do not shop here, the guy named Aly, he doesn't know you have to set up the account to get the discounts. If you try to ask him for help, he says he doesn't know

Jose was rude. I called to get help with a PIN number that was supposedly on the receipt, but it was not. I tried explaining and he just wanted to transfer me to the call center, who I had just talked to prior to calling into the store. He just was not willing to listen and said "you can come into the store" even though I was just there!!!!