I haven’t bought a television or appliance for over 20 years. Overall, it was a bad experience. Floor customer service was delinquent. They were too busy as a group diddling on their phones. When we finally got help, they passed the buck 3 times. They couldn’t figure prices or know their products. Management must be poor. Cross training is not apparent. They don’t answer the phones, I had to call BB corporate and Roku corporate to reach someone. I have a bad TV with a cloudy center caused by in competence. Packing was not designed to be stored flat. I’m dissatisfied and disappointed with the decline in customer service. Setting up a television; transport, registration, internet, passwords, sign in/out, subscriptions prompts, photography, troubleshooting and travel expenses to be accommodated and compensated Best be available. I’m an elder woman and tech professional. I will expect prompt service, in store setup done by all qualified floor personnel present for demonstration and correction.
Response from Best Buy
July 23, 2025
Hello and thanks for reaching out on Google, Liz.
We understand the frustration when your experience shopping with us does not meet your expectations. We'd like to ensure your feedback is documented and shared with our local teams for review.
Please reach out to us in a private message on Facebook (https://bby.me/ygqsjz), Twitter/X (https://bby.me/tt3hl7), or Instagram (https://bby.me/xi9g8r), and mention your Google review, 19292.
Regards,
^ Graham
I will never waste my time purchasing from here again. My last 2 purchases of a high end gaming monitor and a gaming PC have both been missing items in the boxes and they refuse to do anything about it unless I bring them back to the store. It’s kind of impossible to use a PC without a power cord. I live an hour away and don’t visit Madison very often (or any other city with a Best Buy), so this has become 2 separate massive inconveniences due to the fact that they don’t take the due diligence to make sure the products they are selling aren’t missing accessories. Ohh, and their call center won’t do anything other than tell you to contact the store, and the store does not accept direct calls. Their number takes you to the call center.
Response from Best Buy
July 21, 2025
Hello,
Thanks for sharing this with us. I can understand having your items arrive unexpectedly with parts missing, wouldn't be welcome news.
Unless otherwise marked, all items we sell are sold new-in-box as we receive them from the manufacturers or vendors, so we wouldn't know if something was missing. If the items were open-box items, those should be marked appropriately if components are missing and only be sold with disclosure of that.
I would like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ivb27z), Twitter/X (https://bby.me/26vzol), or Instagram (https://bby.me/cqfmsi), with your full name, phone number, email address, and either online order numbers or Customer Service PINs from your store receipts. Please also include a mention of your "Google review #18450" in your message.
Sincerely,
^ Melissa
This happened a month ago, I went to buy a Verizon line. The guy named Aly sold it to me. He did not help me set up my account. So I didn't receive any discounts, another thing he refused to help me. I had to go to the West Side Madison to get help from their Mobile Department. Surprise!, they instantly help me. Do not shop here, the guy named Aly, he doesn't know you have to set up the account to get the discounts. If you try to ask him for help, he says he doesn't know
Response from Best Buy
July 16, 2025
Hi Jason,
Thanks for sharing this with us here. We're concerned to hear about this experience that you had and that you didn't receive any assistance with your Verizon account and set up, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/98zy9c), Twitter/X (https://bby.me/q9cbf4), or Instagram (https://bby.me/j4d78v). Please include your full name, email address, phone number, and the Google Review #16483.
Regards,
^Caleb
Jose was rude. I called to get help with a PIN number that was supposedly on the receipt, but it was not. I tried explaining and he just wanted to transfer me to the call center, who I had just talked to prior to calling into the store. He just was not willing to listen and said "you can come into the store" even though I was just there!!!!
Response from Best Buy
July 15, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand not getting the level of support that you needed isn't a welcome situation. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/66bdlu), Twitter/X (https://bby.me/er3t1j), or Instagram (https://bby.me/o9cy7e), with your full name, phone number, email address, and details on the reason for calling. Please also refer to your "Google review #13932" in your message to us.
Sincerely,
^ Melissa