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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1777 reviews)
Rich D
March 27, 2025
1 out of 5
Absolute garbage customer service and contact. Canceled 2 appointments with no phone call so I had to waste 2 hrs driving to an appointment they couldn't install. And getting smug response from the manager claiming it's someone else that was supposed to call because twice the installer called out. Never going to this Concord location again. Poor attitude and crap customer service. I am so mad right now.
Response from Best Buy
March 27, 2025
Hi, Rich,
We appreciate you taking the time to share this review here, although we are saddened to hear you had multiple appointments cancelled without notice. We understand your frustration here, and would like to get some more details from you in order to ensure this is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64975869. We look forward to hearing from you!
Regards,
^Katie
Chris W
March 23, 2025
3 out of 5
Lots of empty spots on shelves. Prices seem high.
R R
March 18, 2025
4 out of 5
Great staff. Expensive, but good service
Stacy G
March 12, 2025
3 out of 5
I had to go for geek squad , and if I’m reviewing them then I’d be happier if there was somewhere else I could choose from . They turn around time is ridiculous. They make you set appts but are never on time.
Response from Best Buy
March 12, 2025
Hi, Stacy,
We appreciate you sharing your experience with us. It can be disappointing wanting long periods to retrieve a product after repair. We'd be happy to look at the specifics of your appointment and turn-around-time. To get started, please send a private message that includes your full name, phone number, email address, and Service Order Number to one of the links listed below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, please state that you are responding to Google Review 64919534.
Sincerely,
^Tina