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Frequently Asked Questions About Best Buy Watertown

How do I check product availability at the Watertown Best Buy?
How do I check my order status?
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Watertown stores’ holiday hours?

Recent Reviews

4.0
(2590 reviews)
Sedo F
August 17, 2026
1 out of 5
Disgusting—in a word, terrible. The service was awful. The staff at the front were incredibly aggressive and incompetent. I bought an item, and it turned out to be broken; the guy forgot to give me the receipt, so I can't even exchange it. He said he would install it on my phone, but he couldn't do it—he broke it instead—and then he forgot to give me the receipt. It is an incredibly bad place; I will never spend money there or go back to a place like that again. I am done with them.
Response from Best Buy
August 17, 2026
Hello, It's unfortunate that your experience was a negative one. We get why you would be disappointed with the item you purchased being damaged. We would like to speak with you more regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 204809 in your message to us. X: https://bby.me/8nwElL Facebook: https://bby.me/EOrSe2 Instagram: https://bby.me/ZhVYam
David V
August 15, 2026
1 out of 5
The employees are a disaster here. Good luck! Had an employee get aggressive with us when we were trying to make a return. She refused to get a manager until we asked 3 times and told us we couldn’t return our tv because it was in the “wrong box” it was eventually resolved but it’s been a long time since I’ve had an experience like this.
jks_rn
August 15, 2026
1 out of 5
I ordered a refrigerator which was to be delivered later in the week. On the delivery day, nobody called and nobody came to the house. Good thing i did not yet pay. It was a waste of time
Response from Best Buy
August 15, 2026
Hello, Jks_rn, Thank you for reaching out to us here. We understand how important a delivery can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 203913. Facebook (https://bby.me/mKx5gF) Twitter/X (https://bby.me/mha14U) Instagram (https://bby.me/FHTyQi) We look forward to assisting you there.
Michael P
August 14, 2026
5 out of 5
Best buy is still great!

About Best Buy Watertown

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