We went to purchase a TV and we had to ask for help, but the young man, Austin was very helpful . The geek squad team is not very polite and they did not set up the programming of the TV. We had to go back out and Austin made sure we got help with that.
Ridiculous store…today 10/26 we went to buy a TV and waited and waited and waited, no one wants to work. Plenty standing around though. So, I go to front door where one worker is and she rudely says, someone should be over there. Nope…still waiting, she does nothing. Finally, we decided to leave and she rudely says, have a good day….Congrats, you just cost your store 2k for a new TV plus any future revenue.
Response from Best Buy
October 25, 2026
Hello Josh,
Thank you for sharing your experience. We can see why you'd be upset. We understand your frustration after coming to the store prepared to purchase a new TV, waiting for assistance, and feeling that no one was available to help despite seeing employees nearby. We can certainly appreciate how disappointing it is to be ready to make a significant purchase and ultimately leave the store without the product because you were unable to get the support you needed. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #243474 privately.
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I was planning on spending a lot of $ there. There was one other customer in the store. There were about 7-12 employees. Not one person approached me in the 45 minutes I stood there. Some walked by many times too I won't be back!