Best Buy Quail Springs

We paid for geek squad service on all our new appliances then a year later the washer quit so called an made an appt. with geek squad in July 2025 who said you still have to pay a $80 service fee even though you had purchased their service an you have to pay ahead over the phone then they make appt. to come out. Anyway tech said they would have to order a part they were sending to our house which took a good week to get here then called an had to schedule for him to come back out after 10 days or so which he did. He said it was fixed so left an I started washing clothes in cold water cycle which came out super hot so called him back an all he texted was lines must be crossed so I asked when he was going to come back out an switch at which I have never heard back.from. Then we had bought security cameras from Best Buy in early part of July and paid $228.00 to have installed, made 2 different appts. that they never have shown up for. Do not buy their Geek Squad plans as they aren't worth the paper they are written on. Just horrible horrible horrible service. I mean they are soooo bad that when our new refrigerator went out we just paid a company to come out as we knew if we called Best Buy Geek Squad technicians would be horrible. an probably not show for an appt., like I said don't buy Geek Squad home warranty, very very bad service, sooooooo disappointed with them

They were really accommodating when I needed to swap out a laptop that I bought for a different one. The staff was friendly and helpful. I'll definitely be back.

Uche is the best, however, some of the teenage guys have a bad attitude.

Great service! Wanted product was in stock. Sales person was very helpful!