Sherrie P
November 19, 2024
Thank you to RJ and Marcus that were very helpful and patient. They went above and beyond!
Bought refurbished airpods from this location. They started squeaking after less than a year, which is apparently a common problem with this product. They refused to help me with returning or replacing the defective product. I wouldn't buy or trust any "geek squad certified refurbished" products from Best Buy every again, and I recommend that others do not purchase these products either.
Response from Best Buy
November 15, 2024
Hello, Will,
Thanks for reaching out and providing your feedback. I've purchased some refurbished items myself so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64429881. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64429881
Thanks,
^Ezra
great customer service. 5 starts all day
Had the laptop I wanted and it was on sale. No complaints from me