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Best Buy Burlington
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Burlington
How do I check product availability at the Burlington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burlington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burlington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burlington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2163 reviews)
Joseph K
July 24, 2025
1 out of 5
I was planning on acquiring low-frequency modulation handsets for my team and I. Upon entering the testing site, numerous employees attempted to steal our gear we had and tried to call the police on us for testing our RF gear with potential products we we're buying. As RF frequencies are, unless encrypted, freely open and accessible our handsets interfered with handsets used by Black shirt staff members. This lead to my rights being infringed upon as the bald man attempted to steal from me my property. I strongly do not recommend this location. My friends Dref also had the same issue with this same staff. Awful management and a team of 'above' the law retail mall guards...
Response from Best Buy
July 24, 2025
Hello, Joseph,
Thank you for your review. We are concerned to hear about the experience you described during your visit to our store location. To clarify, our retail stores are not designated testing sites, and connecting personal RF gear or other devices to our products or systems is not permitted. This policy is in place to ensure product integrity and the safety of all customers and staff.
However, the behaviors you've alleged, including attempted theft of your property, false accusations, or any staff acting in an "above the law" manner, are unacceptable and against our company's values and standards.
For additional support, or to have your concerns formally documented, feel free to reach out to us in a private message or DM on on Facebook https://bby.me/y8j5v5, Instagram https://bby.me/wh4sco, or Twitter/X https://bby.me/dznjbs, and mention your Google review 20010.
Best regards,
^Pre
Willow C
July 18, 2025
1 out of 5
Im in 7th grade and play pokemon,i waited 4 hours for Pokemon black bolt white flare and the manager lady denied me because im too young =(
Response from Best Buy
July 19, 2025
Hi, Willow,
I am sorry to hear that you waited in line for Pokémon cards and did not get a chance to get them. If possible, please have your parent reach out to us via Facebook (https://bby.me/sy7kpk), Twitter/X (https://bby.me/acw7mq), or Instagram (https://bby.me/lom6st) so that we can look into this further. When they connect with us, tell them to mention that they are responding to Google Review 17595 so we can tie it to your Google post for the Burlington, North Carolina location.
Sincerely,
^Tina
Casey C
July 18, 2025
1 out of 5
Denying sale to kids for Pokémon. What has this world come to.
Jason C
July 18, 2025
1 out of 5
My 11 year old daughter waiting since 5am for 10am release of Pokémon black bolt white flare and they denied her sale because she was i quote "a kid". Adults only now????
Response from Best Buy
July 19, 2025
Hello, Jason,
Thank you for your review and feedback. I can see how frustrating it would be to be denied a sale. We'd like to hear more about this. Please send a private message on social media along with your name, phone number, and email. Please mention Google Review 17596.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan