Best Buy Natomas

Great customer service as always.

This is disappointing, after multiple calls to customer service, without resolving my issue, I visited the store where I purchased a cell phone to get help regarding a refund for an exchanged cell phone. I spoke to the store's general manager who did not give me her name or identify herself in any other way. She told me that nothing was registered in the system. How is this possible? My exchanged cell phone was stolen and they don't want to accept it. It got to the point where she threatened to call the police, and I did call them. She kicked me out of the store and told me I couldn't come back. Description: White Hispanic woman Thursday, June 19, 6:30 pm. The attitude of this Hispanic Latina manager is unacceptable, racist. The worst thing is that she gave my information to the police and my description, for no reason, I never disrespected her, on the contrary, I treated her very kindly and she was rude and disgusting, I hope they fire her, but I will file a consumer service report for negligence and theft of my device. There are video cameras where you can verify that I handed over the exchange device and they are stealing it.

Good store, with helpful staff. I know the ins and outs of what the staff need to do to sell and push, why they do it, and the incentives behind it. They really just need to pay their staff more and stop over corporatizing it otherwise they're gonna go under I predict. Honestly a bit off putting which is why I subtracted a star. I love BestBuy because they're regularly the only store that actually stocks cool stuff that keeps me off of Amazon. But yeah, I don't care about BestBuy+ or whatever. I used to be a gold or platinum member back when they did straight overall spending grades. Now you have to pay for it directly, which is stupid. /Endrant

The worst experience I've ever had was here, the manager of the place told a guy to leave me talking alone, she didn't show her face, I arrived to try to see an issue that had already happened with my husband, I arrived calmly without bothering anyone, I just wanted to talk to her and see what could be done, SHE WAS RACIST AND RUDE, she intimidated her coworker to the point of leaving me speechless. We have been Best Buy customers for a long time, but this woman is disgusting and unpleasant . She's refused to give her name. she mentioned something about the legal process.