Best Buy Burleson

Price gouging extreme

Helpful staff but food not have the item I wanted in stock.

This Friday I wanted to take advantage of the labor sale. I went to the Best Buy in Burleson, TX. I was greeted nicely by the guy in the front but after that the experience went down hill from there. Me and two other gentlemen were looking to get TVs. After about 15 mins of use checking out the TV area, finally an associate noticed us and contacted someone on the radio to help us. 10 more mins passed and still no one has help us. You can hear associates laughing and talking on the other side of store. Then the electricity went out. It came back on 30 secs later. So, understanding that the systems need to reboot. We remained patient for 15 more mins. Meanwhile, I walk around the store noticing more frustrated customers. I did end up helping out one person on a decision with a Mac computer. You can clearly see that it is every man for themselves at this store. I go back to the TV area and no one has helped the other 2 gentlemen. At this point, I have made my decision on which tv I was going purchase. I had an enough time to research the questions I was going to ask. Now I decided to get a basket, but quickly realized I wasn’t going to be able to move this TV completely successfully across the store. I went back to the front and ask that guy for help. He also contacted someone on the radio. I guess no one can move from their stations. Now we are well past an hour. Remind you that the store had maybe 10 customers there the whole time. Finally, a man comes from the back with a tv box that is partially open and doesn’t look exactly like the one I was trying to put in basket. The man at front tells me to go to customer service to ring it up. I figured the tv would follow but it didn’t. The cashier looks confused as I advise her my TV is by the front door. She goes to ring it up and the price was 2x as advertised. I go back to show them the TV I want to purchase and they realized they got the wrong one. So, they move the original one I had to the front. Finally, I made my purchase and drove my truck up because I was advised that someone will help me put it on my truck. Meanwhile, as I am now standing in front of the store waiting. I realize the other 2 guys are also standing and waiting. Another associate ask do I need help and you guess it, they used a the radio to contact someone. So me and the other 2 customers, just decided to help each other because we had already been there for a hour in a half. I use to love Best Buy but this has to be some of the worst customer service provided. Everyone is just standing around using these walkie talkies radio. It’s safe to say I won’t be coming back and I’m pretty sure I’m not the only one.

Service was fast thank you Danielle! 😊