Best Buy El Camino Real

Staff that does not know shit about policies and rules. They just wanna sign you up for shit without following due process and put me in an extremely weird situation. And the gall to ask for us to sign up for extra shit. Petty people couldn’t give me a freaking bag lol.

I ordered an open box item online and the item arrived locked which was frustrating. Went to this store and I was happy with the overall customer service and the result they provided and they acknowledged the mistake Best Buy has made and tried their best to correct the problem. Thanks to Jose and others who helped me out. Keep up the good work.

I usually expect at least basic courtesy when picking up an order, but this experience was disappointing. I was already standing in the pickup line and this lady staff member had seen me earlier when she was working at the checkout counter. However, when she moved to the pickup counter, she asked another customer who was clearly behind me to go first, without any explanation or acknowledgment. When it was finally my turn, her attitude felt very impatient and unfriendly. There was no greeting or communication, and she simply placed my items on the counter without saying a word. It made the interaction feel rushed and dismissive. The store was not busy and not many people there at all. Being treated fairly in line and with basic respect should be standard. I hope management can reinforce better customer service and consistency for those working staff.

En otra tienda el sistema dice que tenía el producto que buscaba, llegó al lugar hago una fila large para luego decirme que no hay, esto es realmente mediocre comp hacen perder el tiempo, conduje 15 millas, es Adsurdo el sistema,