They were not aware of an advertised promotion and initially denied it. When I found it and verified that I qualify, it then took 40 minutes to apply the credit.
Response from Best Buy
March 30, 2025
Hello, Tom,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64984403
regards,
^Brandon
Jerrell was extremely helpful in purchasing my new laptop! He was very knowledgeable on the different options and explained everything very well. More than anything, Jerrell was patient and understanding despite my indecisiveness! I recommend going to Best Buy and seeing Jerrell!!!
If I could do 0 stars I would geek squad is some of the most incompetent people I’ve ever met I had to drive back and fourth for a week here my pc was not working they said it was this problem spent 600 plus membership so around 800 next day stoped working no refund compensation nothing on the contract I signed says otherwise may have to get involved on that one tried to make me pay 300 more I said nope I’m taking it somewhere else I knew the motherboard was the problem they said no now it is the problem bffr a bunch of discord mods that apparently know nothing
Response from Best Buy
March 17, 2025
Good Afternoon, Caleb,
We certainly understand how you are feeling after not getting the assistance you needed on your recent PC repair service. We would love to review this with you further. Please feel free to send us a private message through social media, and we will be happy to partner you with a specialist. Make sure you include your Google review number in your message: #64937257.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Purchased (03/14/25) an "open box" tv and it is supposed to have all the contents as a "new" tv. However, batteries for the remote were missing. If that's how they are going to be, then they need to increase the discount on "open box" items.
Response from Best Buy
March 15, 2025
Hi, Greg,
Thank you for your review. We understand how important it is to have product marked correctly and with all the expected content in the packaging. We'd like to follow up and discuss your concern.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64928056" in your message. Thanks!
Regards,
^April