Worst customer service EVER!! I ordered a pre-owned iPhone 14 256gb, Excellent condition for a birthday present. Best Buy created a shipping label and never shipped the phone yet still made the charge on my card, which basically means FRAUD!! They are super shady and the customer service is outsourced and no one seems to be able to rectify the situation. I’ve been told by so-called customer service that they cannot cancel the order which was placed on 8/28/25 and the shipping label was created on 8/29/25 (the very next day). I was falsely led to believe that I would be able to pick up the phone 5 days after purchasing it online. Today is 10/2/25 and the only action that has ever been made is charging my credit card $548.74 and then creating a shipping label. I checked my account and it continues to show a pending charge on my credit card which leaves my card with a lower available balance for purchases. Best Buy claims that they cannot cancel the order and they don’t have any further information. I was advised that I would need to take them to small claims court. I would like to give Zero stars. All of this equals poor management. The thought that a company that’s been around for so long is willing to steal products and fraudulently charge their customers credit cards, sickens me. I am beyond disappointed.
Greeter needs customer service classes