Best Buy Sherman Oaks

Best Buy is my top choice for electronics. They carry a huge variety of computers, phones, appliances, and accessories. Staff members are very knowledgeable, helping me compare products and find the best fit. The checkout process is smooth, and their warranty and protection plans are helpful. The store is clean, well-organized, and easy to navigate. I’ve always had a positive experience buying electronics here, and I highly recommend Best Buy for anyone in need of tech products or advice.

The management at this Best Buy needs a serious overhaul. I came in last week to return a laptop, and I got a lecture from the lead / manager about how I shouldn't return things because my account would be "flagged." I'm a Best Buy total member, which gives me the option to return items within 60 days of purchase. As it later learned, when you return something to a Best Buy location - they get dinged and it affects their store performance. So, as it turns out, they don't care about customer accounts getting "flagged," they care about their store's return rate.

Came to the Sherman Oaks Best Buy to return a PC and monitor setup I purchased just a week earlier, and it turned into one of the worst retail experiences I’ve ever had. The checkout associate was clearly irritated from the start — rolling her eyes like helping a customer was somehow beneath her. I even tried to help her lift the PC and monitor out of the box because she was struggling, but instead of appreciating it, she told me to “take the empty box to the customer side because she didn’t want it.” The attitude was unnecessary and disrespectful. To make things worse, when I tried returning the PC, I was told it supposedly had RAM removed, which is completely false. I opened the box once at home to check the contents, never powered it on, and didn’t touch a single component. Later I discovered the PC’s labels show conflicting serials and manufacture dates — meaning Best Buy’s inventory was likely mismatched. Rather than investigating or owning up to a system mistake, the staff acted like I’d done something wrong and refused the return. I’m a Total Tech member and followed every policy correctly, yet I was treated like a problem. I’ll be cancelling my membership and taking my business elsewhere. If you value professionalism, avoid the Sherman Oaks location — go to literally any other Best Buy instead.

Customer service