Best Buy Sherman Oaks

Management sucks not helpful at all. I don’t like leaving reviews but honestly I felt the need too after my experience. I wanted assistance with my laptop but the geek squad member was apparently new and had”no authorization or knowledge to do anything”. I was told my only recourse was to return my item and so I tryed but was told I couldn’t despite buying the item a day before

Be very careful with their no interest credit card. i made minimum payments and forgot to pay off a small amount in time because they never sent any statements i owed $6k for something that costs $2200. never again will i patron best buy. As soon as i sent the following letter suddenly the statement showed up in my mail box. Dear Citibank, I am writing to dispute a billing error under the Fair Credit Billing Act. I did not receive a statement for this account. As a result, the account accrued deferred interest and then began to revolve without my knowledge at the time. I have made consistent payments since September 2022 through the present totaling $3,586 dollars. Your failure to provide monthly statements on a revolving credit account constitutes a billing error under the FCBA. I am requesting that Citibank remove all deferred and accrued interest that resulted from the lack of proper billing statements. Please provide the accurate principal balance so that I can promptly resolve the account. If Citibank does not follow FCBA procedures, I will refer this matter to my attorney and pursue all available legal remedies. I expect written acknowledgment of this dispute within 30 days of receipt and a full response within 90 days, as required by law. While the investigation is pending, please refrain from assessing further interest or fees related to the disputed amounts and suspend any negative credit reporting tied to them.

bought brandnew smart watch from samsung to pick up at this best buy location, but they give us open box, when we ask why they give us open box they dont answer and just went return proccess that takes a week to refund the money . and we ask if they can just give the brandnew at that time. they decline, because we order at samsung online , and samsung online store doesnt sell openbox this store is fishy.

Very nice and friendly staffs