I bought a PS5 last year. Did my research on the different ones available, called to confirm availability, and purchased the 2gen model with more space and better cooling features.
I just now discovered they gave me the wrong PS5. They gave me the original version with less space and overheating issues.
I even asked the giy at the counter who handed me my purchase.
Im quite disgusted with this fact that i do all my diligence just for someone else not to.
Response from Best Buy
December 19, 2025
Good Afternoon,
We absolutely understand how you are feeling after receiving the incorrect item and not getting the help you needed. We would love to partner with you and review these concerns further. Please feel free to send us a private message on social media, so we can help. Make sure that you refer to your Google review case ID: #91208.
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