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Best Buy Chesapeake Square
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Chesapeake Square
How do I check product availability at the Chesapeake Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2341 reviews)
Tyler W
March 12, 2025
1 out of 5
Too busy and too much
Response from Best Buy
March 12, 2025
Hi, Tyler,
Thank you for sharing your review with us. We can see that you recent experience with Best Buy has not been ideal, and we would like to follow up to learn how we may improve for the future.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64918747" in your message. Thanks!
Regards,
^April
Anonmous
March 03, 2025
2 out of 5
No help
Response from Best Buy
March 03, 2025
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64883911 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Melissa
January 20, 2025
1 out of 5
Terrible communication and service! I dropped off my PC to Geek Squad this morning for a 10:20am appointment. Upon arrival I was informed that the tech had called out. However, the next tech would arrive at 11am and would be able to take a look at my PC and give me a call. Eric - suggested I leave my PC & contact information and the tech will get back to me. Well after 4 hours of waiting to hear back and several failed calls and help from the customer service center, I proceeded to take the trip back to the store.
Once I arrived and directed to geek squad counter- I noticed my PC still sitting at the counter. When the tech called me up(I didn't get her name, older lady, white, blonde hair) and asked me what issues I was having, I explained my issue and then I proceeded to ask her why wasn't my PC looked at. She stated that she noticed when she looked up my information I did not have a membership for Geek Squad, so she wasn't able to plug it up.
I was seriously angered by this information because I pointed out to her that she had my number and could have called me to let me know. Also, I explained to her that when a Geek Squad remote tech helped me 2 weeks ago- they instructed me to bring it in!
I asked to speak to the manager -ERIC and he made all the excuses for her. I explained to him the issue and pointed out that someone else could have called me to let me know even if the tech was too busy herself! The information went over his head! I felt disregarded! I have been a valued customer with BESTBUY for over 10+ years. I normally shop at the Virginia Beach location(I've never had any issues at this store).
This is the 2 or 3 time I've shopped at this Chesapeake location and will be the last! They will not get another dollar from me! They certainly need to do better with communicating with all their customers- not just the ones in-store!
Response from Best Buy
January 20, 2025
Hello, Melissa,
I appreciate you taking the time to write us regarding your PC situation. Having the Geek Squad team (https://www.bestbuy.com/services/triage/home) look into your concerns is supposed to make these types of situations simple. This is not the experience I want for you, and I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 64710786. We look forward to hearing from you.
Sincerely,
^Deysha
Darryl E
January 18, 2025
4 out of 5
They had exactly what I needed and the staff was very friendly and helpful.