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Frequently Asked Questions About Best Buy Tustin
How do I check product availability at the Tustin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tustin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tustin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2829 reviews)
Nick B
October 08, 2025
2 out of 5
Absolutely painful waiting for anyone to do anything here. Came in and tried to buy two TVs quickly and it took me over an hour to do so. This should’ve been a quick transaction and they tried to hand me off to a Samsung rep that wasn’t even available. And then took them 25 minutes to look for two TVs they had in stock that weren’t even there. I ended up having to buy a more expensive model LG TV. Then, while waiting to get them loaded into my car, I had to wait for somebody to come out for another 15 minutes to bring them from the front door out to the street. Only come here if you feel like wasting half of your day!
Response from Best Buy
October 08, 2025
Good Afternoon, Nick,
We certainly understand how you are feeling after not getting the assistance you needed while shopping for a television. We would love to connect with you directly and work to better assist you. Please feel free to send us a private message on social media with your Google review case ID in the message: #53263.
- Facebook (https://bby.me/dshb0s)
- Twitter/X (https://bby.me/i5gdoa)
- Instagram (https://bby.me/cndtem)
Garett G
October 04, 2025
1 out of 5
don't take your phone here for apple care no one here has any idea what they are doing
Kris D
October 02, 2025
1 out of 5
I walked in the store and the girl asked if she could help me, great I say, but she only pointed out where I should go and said she will contact someone to come over and help me. THAT NEVER HAPPENED.. A LOT OF EMPLOYEES WALKING AROUND LOOKING AT ME STAND THERE FOR 20 MINUTES AND NEVER CAME UP TO ASSIST ME. THE EMPLOYEES DO A LOT OF WALKING AROUND TALKING WITH ONE ANOTHER INSTEAD OF HELPING THE CUSTOMER. WOW. I WILL JUST BUY ALL MY ELECTRONICS FROM AMAZON.
Response from Best Buy
October 02, 2025
Hey there.
Thank you for your review, Kris. We can understand how you are feeling regarding this recent experience and not getting the assistance you requested. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/8qit63)
- Twitter/X (https://bby.me/fctvgq)
- Instagram (https://bby.me/342mur)
When reaching out, please mention it is regarding your Google Review 51007.
Kindest Regards.
SY K
September 27, 2025
1 out of 5
I wish I can rate 0 stars employees are clueless and manager is rude as hell
Response from Best Buy
September 27, 2025
Hello SY,
Thanks for your review. We never want to hear that one of our customer felt that they were treated rudely. We would like to know some more details about your visit if you don't mind. Can you reach out to us through social media, you can find us at a Social Media platform listed below and reference Google Review #48787 in a private message.
Facebook (https://bby.me/7mzy7o)
Twitter/X (https://bby.me/7b78a1)
Instagram (https://bby.me/zq83zd)
Thanks,