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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2384 reviews)
Craig D
April 13, 2025
5 out of 5
Great service, knowledgeable employees and competitive pricing.
Richard B
April 06, 2025
1 out of 5
"Gee, why are we losing sales to amazon?"
Oh I don't know, maybe because you never have even the simplest product in the store and when I ask for them you say "we can order it for you." If I'm ordering something online anyways why come into your store?
But wait! It gets better. I try to call to ask if they have a product before wasting my time making the trip only to be given the ring around by an ai and then transfered to some chick who speaks Hindu, but I THINK she told me stores dont take calls. So I wont waste my time trying to buy an auc cable splitter from you. I guess Sim shopping Amazon.
Seriously, it's baffling the amount of things you don't stock I any best buy stores. The most basic electrical supplies and equipment. This review is for every best buy on the planet.
Response from Best Buy
April 07, 2025
Hello, Richard,
I appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 65016482. We look forward to hearing from you.
Sincerely,
^Deysha
Mike U
April 04, 2025
5 out of 5
Helpful and knowledgeable people. The guy in the computer department was willing to spend some good time with me discussing what would work best for me. That's why I go there, knowledgeable help
Dick L
March 28, 2025
1 out of 5
No inventory
If you call after the un friendly recording you are put on hold for life
The salesman was the high point
Must have a serious cash flow problem
Response from Best Buy
March 28, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. We aim to make every experience with us a positive one. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64979845".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
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