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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2405 reviews)
J P
May 11, 2025
1 out of 5
Terrible service. I actually turned around and returned what I bought. The guy at the register had an attitude from the start. His bad day apparently was my fault.
John M
May 11, 2025
1 out of 5
Really expensive
Anthony A
May 08, 2025
5 out of 5
Today I had a remote start installed in my 2017 Lexus GS.
My car had a factory remote start when it was new that is now out of date and no longer works with the Lexus app. Vernon worked on my car ALL DAY and ran into lots of issues because of my factory remote start system. He made sure that I left with my new remote start working flawlessly. All the wires are hidden immaculatey and my dash was put back together like it was never taken apart. Amazing customer service and quality of work. I really appreciate the guys at this location and how meticulous they are. This will 100% be my go to location indefinitely. Thanks Vernon and the other installers!
Denise T
May 08, 2025
5 out of 5
We used the Geek Squad. They were so helpful and kind! We had a fraud issue, and they fixed us up way ahead of predicted time.