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Frequently Asked Questions About Best Buy Surprise

How do I check product availability at the Surprise Best Buy?
How do I check my order status?
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Surprise stores’ holiday hours?

Recent Reviews

4.0
(2465 reviews)
Onel O
October 06, 2025
1 out of 5
Los chicos de aquí no ayudan en lo absoluto, estuve en esta tienda el día lunes 6 de oct y estas personas son muy groseras muy mal servicio al cliente
Scott Q
October 01, 2025
1 out of 5
Absolutely the worst customer service experience I have ever received. I can see why Amazon puts these types of run places out of business. So you post a generic response to my review, the same response you send to all other bad reviews, that I should try going to another social media site to give you more info, instead of you contacting me? Pathetic, do better. How do I change it to 0 stars?
Response from Best Buy
October 01, 2025
Hello, We appreciate you taking the time to share your feedback with us. We'd love to learn more about what happened during your visit. Can you please send a private message on one of our social media platforms, Facebook (https://bby.me/npmf5s), Twitter/X (https://bby.me/h03c8v), or Instagram (https://bby.me/qwohbq), and mention your "Google review #50634"?
Connie L
September 23, 2025
5 out of 5
Very helpful
Brandon W
September 23, 2025
4 out of 5
Made an in-store preorder 9/22 at 8:47 pm. Everything is swell I swipe and leave and my preorder information is sent to my email. The store shortly closes and my transaction seems to be canceled and refunded with no phone call or email to myself. Friday morning drop days are extremely well managed in contrast to this previous situation. So I am changing my review to reflect this positive purchasing experience.
Response from Best Buy
September 23, 2025
Good Morning, Brandon, We absolutely understand how you are feeling after an unexpected cancellation occurred with your recent preorder. We would be happy to look further into this with you. Please contact our team by sending us a private message on social media with your Google review case ID in the message: #46650. - Facebook (https://bby.me/d9deg9) - Twitter/X (https://bby.me/gka5x9) - Instagram (https://bby.me/ske92d)

About Best Buy Surprise

bestbuy.com