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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2439 reviews)
R M
August 04, 2025
1 out of 5
Bought a laptop on father's day and it died a month later. Geek squad took my laptop to send to Dell repair center. There is no updates on the tracking system. If I call to talk to someone at the store, I am routed out of state or to India. They said someone would return my call in 2 hours. It's been 2 days. Last update was 5 days ago. It said they had received the parts and are working on it. Charlie, someone out of state, said it takes 2 days after they receive the parts. No updates and they have had my laptop for 2 weeks. Getting cabin fever!!
Sconnie
August 02, 2025
1 out of 5
Every time I go in the store there is no one around to help. It’s almost as if they intentionally avoid you. The workers are also not knowledgeable with majority of the products. I get it, since everyone now shops Amazon, but I try to support the businesses and they make it difficult to want to continue to do that.
Response from Best Buy
August 02, 2025
Sconnie,
One of the benefits of shopping in a Best Buy store is being able to talk to someone about products so that you can make an informed decision on what works best for you. I'm saddened to heart that this was not the case during your recent visit and invite you to connect with our team so that we can look into this further. Please send a private message Facebook (https://bby.me/ny8d1t), Twitter/X (https://bby.me/6g9wge), or Instagram (https://bby.me/05of3b) and mention that you are responding to "Google Review 23789"
Sincerely,
^Tina
Andrew A
July 30, 2025
5 out of 5
Parking is plenty. Big store
Angelina N
July 21, 2025
5 out of 5
Because they fast and good prices thank you