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Best Buy Springfield
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1582 reviews)
Berry F
August 10, 2025
1 out of 5
Buyer beware. We purchased a television yesterday that comes with a remote. There was not a remote in the box. Upon attempting to call the store to get this issue rectified (cannot set up the new television without a remote), we were unable to reach anyone at this actual store. The answering service they use doesn't have any employees who speak English as a first language. I was lied to and told that the store doesn't even have a phone 🧐
The person at the answering service told me they would rather have dissatisfied customers return large purchases than ship a remote to us or put a credit on the purchase to reimburse us for having to buy our own.
The salesman was fantastic, unfortunately the after-purchase experience has been absolutely abhorrent.
Response from Best Buy
August 10, 2025
Hello,
Thanks for taking the time to share your feedback with us. A new TV should be an exciting purchase, though I understand finding that the remote was missing and not being able to get assistance with getting that resolved, wouldn't be welcome.
I'd like to have our corporate team review this with you to help determine what options we may have to assist. Can you please send a private message on one of our social media platforms, Facebook (https://bby.me/1bqd8y), Twitter/X (https://bby.me/p8jbi1), or Instagram (https://bby.me/mzxpef), and refer to your "Google review #27211" in your message?
Sincerely,
^ Melissa
Marianne D
August 09, 2025
5 out of 5
Very friendly, knowledgeable customer service. I really do appreciate this store.
Tim&Julie S
June 23, 2025
5 out of 5
Premium customer service.
Patty P
June 17, 2025
1 out of 5
Called and ask if they recycled t.v and they said yes and we took it in and they said it would be $35.00