Best Buy Elizabethtown

Yesterday I went to buy Pokémon and the employee at the door was super helpful. He helped us find where to buy Pokémon and told me there isn't much left, but you'll like what's left. Very helpful.

Always the best place for pokemon. Employees always eager to help. Today I bought their last Victini BB/WF box and it had a God pack in it!!! Never thought that would ever happen to me so thanks guys!!!

helpful sales staff; corporate mismanagement almost completely ruins it. this store, which is about 1/4-1/2 the size of most best buys often doesn’t have what you want in stock. i scheduled a repair for a new iphone battery several days in advance. When setting the appointment I informed them of the exact make and model. After arriving on time and waiting for staff to run a diagnostic, I was told I would need to make another appointment, pay $100 up front, and return to have the battery installed a week later. Who has time to make multiple appointments to have a battery repaired?!? The friendly, knowledgeable geek told me she saw the battery as in stock in their system but couldn’t find it. Total waste of my time, in friday afternoon rush hour traffic, for something I need for my livelihood. if you can, go someplace else. I certainly will. Update: I returned the following week for the repair I had already paid for and the battery was still not there! The same tech who had worked with me during the previous visit called me to cancel a few minutes before my appointment. I had just pulled into the parking lot, so the call was a total waste, as was the time I spent going there. I ended up getting a refund and going to ubreakifix, which is across the street. Their repair was more expen$ive, but it was done in 2 hours. apple certified, too. The real kicker for all this is that Best Buy corporate reached out to me after seeing my initial 2-star review. They asked that I contact them with an order number on Facebook messenger (or IG or twitter) to talk about my experience. After several back and forths over several days with a friendly chat bot that may have had some human guidance at times, they politely offered to “document” my experience, as if that does me any good. Even after corporate learned that I had to cancel the repair entirely, they didn’t offer me anything but canned messages of “understanding.” I never lost my cool or became rude. I think their strategy is to try to make people feel heard and do nothing to actually address the issues or compensate people for the massive amounts of time their requests to “document” the deficiencies of their system cost their customers. Talking to an AI or AI assisted human does not make me feel better, lol. They wasted my time, don’t seem to care, and it stinks. I’m giving 2 stars because the sales people and geeks at this location are always super professional and friendly, despite everything.

Friendly and had what I needed. 9 minutes door 2 door