Store Pickup and Ship to Store

Best Buy Store Pickup lets you buy online, skip the shipping charge, and pick up your order in as little as 45 minutes after you placed it. At select stores, you even get to use a reserved front-row parking spot. Please note:

• Some orders require additional payment validation and take longer to process.
• Also keep in mind that items such as TVs, large appliances, and mobile phones with plans will take additional time to pick up in the store.

If item is not available at the selected store, you may choose to Ship to Store, excluding music, DVDs, special orders, select video games and “online only” items.

Here’s how it works:

1. Place an eligible item in your cart and choose the Pick Up option.

2. Click Select Store, enter your ZIP code or city/state. Some items may be available for store pickup today. Other items may be available for ship to store. Select the store where you’d like to pick up your purchase.

NOTE: If an item is available for ship to store, the store pickup information in your cart and the order confirmation will indicate the future date available at your store.

3. Complete your order.

4. Wait to receive confirmation e-mails:

• Order confirmation – Verifies that we’ve received your order. If we are shipping items to your selected store for pickup, we will let you know when the item is on its way to the store. Your order confirmation will indicate the estimated date available for store pickup.
• Item Shipped to Store – If we are shipping items to your selected store for pickup, we will let you know when the item is on its way to the store. Your order confirmation will indicate the estimated date available for store pickup.
• Ready for pickup – Confirms that your item is ready for pickup. It will also tell you what to bring to the store.

5. At the store, look for the Store Pickup sign — or ask the associate at the door to direct you to the right place.

Bring to the Store:

1. Your government-issued photo ID
2. The credit card used for the purchase (if you used one)
3. Your order number (for a speedier process)

More Info

• If you used PayPal or only a gift card or Pitch In Card for your purchase, just bring your ID and order number.
• If you used a new Best Buy credit card that you have not yet received in the mail, just bring your ID and order number. Tell the store associate that you’re waiting to receive your new Best Buy credit card.
• Virtual and one-time-use credit cards cannot be used for Store Pickup.
• Some stores have reserved parking spaces for Store Pickup customers.

Friends & Family Pickup

 

You can place an order and have someone else pick it up. During checkout, simply provide the name and e-mail address of the person who will pick up your order.

Your pickup person will need to bring:

1. Their government-issued photo ID
2. The order number

 

Only you or your pre-selected Friends & Family Pickup person may pick up the order.

Ship to Store

 

If your item is not immediately available for pickup at your local store, but is available online, we can ship it to your store with free shipping. Excludes: music, DVDs, select video games and “online only” items. The process for ordering and picking up your item is the same as it is for regular store pickup. We’ll send you a ready-for-pickup e-mail when your item is ready at the store.

Warehouse Pickup

 

Instead of scheduling delivery for some larger items, you have the option of picking them up at a Best Buy warehouse near you. The online checkout process is the same as it is for regular store pickup. We’ll send you a ready-for-pickup e-mail when your item is ready at our warehouse.

To pick up your item at a Best Buy warehouse:

1. Come to the warehouse during business hours.
2. If there’s a security gate at the parking entrance, stop there for directions.
3. If no security gate, look for signs that say Will Call or Customer/Visitor Parking.
4. Come inside and someone will be there to help.

 

Bring with you:

1. Your government-issued photo ID
2. The credit card used for the purchase (if you used one)
3. Your order number

 

Store Pickup Price Match Guarantee

If your product is available at a lower price in the store at the time of pickup, your original form of payment will automatically be adjusted to reflect the lowest available price.

Store Pickup and Pre-Orders

Some pre-ordered movies, music and games are available for store pickup. If this option is available, you’ll see it noted in the gray box on the left side of a product detail page. The store pickup process for pre-ordered items is the same as it is for other items. Your pre-ordered item will be available for pickup on the release date.

Store Pickup and Mobile Phone Orders

If you are picking up a mobile phone, mobile phone accessory or broadband card, please pick up your order in the Best Buy Mobile department. The person named on the contract must also be present for store pickup. Questions? Call Best Buy Mobile at 1-877-702-2211 (6:00am to midnight CT).

Changing Your Shipping or Pickup Options

To change your shipping or pickup options after you’ve placed an order, call 1-888-BEST BUY (1-888-237-8289).

• To switch from shipping to store pickup, call within one hour of placing your order.
• To switch from store pickup to shipping, call any time.

Canceling a Store Pickup and Ship to Store

To cancel your pickup, call 1-888-BEST BUY (1-888-237-8289). Please have your credit-card information handy.

Your order will be held at the pickup store for 8 days. To ensure your security, if you do not pick up your order within this timeframe, we’ll cancel the order and issue a refund to your original form of payment.