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Frequently Asked Questions About Best Buy Soquel
How do I check product availability at the Soquel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Soquel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Soquel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Soquel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1787 reviews)
Richard S
April 21, 2025
1 out of 5
Dont go! Store staff and call center was unhelpful. Had to go and get a hold of another store 80 miles away to get help. Honestly BestBuys customer service and customer help has gone down hill
Justin W
April 17, 2025
5 out of 5
I like how I got the best buy
James C
March 31, 2025
5 out of 5
I’ve bought my Sony TV and many electronics from Best Buy in Soquel over the last 10 years. They have always been friendly and knowledgeable!! But, they just recently went way beyond the regular customer service…My sister just recently moved from
Arizona and I bought her a new Sony Bravia
at the Soquel store, along with them installing it at her Condo.There was a misunderstanding with the Geek Squad on the time, so I went into the store and talked to the manager…The manager was really nice and he called Joel( Geek Squad installer) who went out of his way and fit me in his already very busy schedule…
Joel was really nice and knowledgeable!!
I would recommend Joel every time you will never be sorry!!! Happy, Happy customer!!
Mike R
March 25, 2025
4 out of 5
Best Buy is a great place to find high end stuff. Great customer service. Every time my phone has issues, the Geek Squad gets it working right. The only reason I don't give 5 stars are the steep prices on everything.