Best Buy Soquel

PLEASE, if you are planning to buy ONLINE, read this review FIRST. I wanted to gift a cousin a laptop; however, I do not understand computers and work night shifts, so going to the store can be tricky. We settled on my cousin buying online to make sure it was what he wanted, and I’d just pick it up. I checked the box to make sure it matched the order; it seemed fine. However, they gave me THE WRONG computer inside the right box, which is definitely misleading. Since the computer wasn’t for me, we just caught that mistake two weeks later, and when we went to switch, they said that they did not have the right one available. They said we’d have to PAY and SIGN up for premium, so we could return it. So wait… you don’t do the basic, which is to put the right product inside the box, and I have to pay for it? I buy it online because of my schedule and to make the process easier. But I am responsible to check each step (even packing), make sure you are doing your part, go back to fix your mistake in person (which defeats the purpose of buying online)… AND STILL PAY FOR IT? We tried talking to the manager, but they would just dismiss us with “pay extra, and you can return it.” If you understand electronics, know about prices, and have the time to go to the store, you will probably have a better experience. If you are planning for pick-up in-store or by online, BE CAREFUL and be ready to need to spend some time fixing their mistakes.

the young staff person knew about about sound systems and patiently explained the choices

Michael was very helpful! Came in with my elderly grandmother for a new printer. He was very patient with her questions and concerns, even when repeated. The printer we ended up with suits her needs without any extra bells and whistles! Thanks for the honest salesmanship Michael! Danke & dzieki!

Surf was up so I went looking for a modem so I could surf the net, waves were a bit wavy, water was chili but I hadn't had lunch