Best Buy Burlington

I’m very disappointed with my experience at the Burlington Best Buy regarding a camera protection/warranty claim. I was contacted by a representative from the store and was told that the camera was highly damaged and could not be repaired. However, I was also told that they would not provide a replacement, store credit, or any other solution under the protection plan. When I tried to discuss the situation and understand why the claim was being denied, the representative was extremely rude and told me that I could either come pick up my camera or they would scrap/recycle it. He then disconnected the call while I was still trying to discuss the issue. I have also contacted Best Buy customer service, but they keep directing me back to the store, while the store is not willing to work with me or provide a clear resolution. I feel like I am being sent back and forth without anyone taking responsibility for the claim. My biggest concern is the way the situation was handled and the lack of cooperation and professionalism. I paid for the protection plan expecting that, if something happened to my camera, the claim would at least be properly reviewed and explained. What made the situation even more frustrating was being told that if I wanted to discuss the warranty, I should go back to the Montana Best Buy where I originally purchased the camera. I no longer live there and now live in a completely different area. How am I realistically supposed to travel that far just to discuss a warranty issue for a camera? Am I expected to pay for the travel myself? The cost and time involved would make absolutely no sense. I hope management reviews this situation and contacts me with a proper explanation and resolution.

I bought 4 laptops at this store and 3 mice. The 3 mice didn't get added to the bags. I tried to call the store to get the situation resolved and i cannot get part the automated customer service line. I did get to a human and they told me to call the store directly. You cannot get a hold of the store directly though. Kris K. Helped me with the sale of the items and educated me nicely about what I was buying and helped with getting the credit card and getting me signed up for the membership. It's a shame that the lack of customer service from Best Buy leads me to want to return everything and have to leave this review to get a humans attention to resolve the matter.

I ran into a very rude worker named Juan who had the audacity to have an attitude unprovoked I’m talking sighing and rolling his eyes when All I did was greet him when I walked in the door I will not be returning to this location

It was pretty awesome being ignored for about 40 mins and then asking the cashier for some help. I then waited a few more minutes for someone to assist me, and few employees but no one showed up, so I guess I looked like I wasn't serious even though I was ready to spend $1000. It's nice driving 45 mins somewhere to be ignored, when there was more staff than customers and I showed up 90 mins til closing. I'm mostly disappointed because I've made some purchases here in the past and had amazing customer service. Oh well!