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Frequently Asked Questions About Best Buy Las Cruces
How do I check product availability at the Las Cruces Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Las Cruces Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Las Cruces stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Las Cruces Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2810 reviews)
NorCal C
September 28, 2026
5 out of 5
Quality merchandise but a little pricey until Christmas. Top notch employees so pricing somewhat acceptable.
Elijah O
September 27, 2026
5 out of 5
Superhelpful, just didnt have what I needed, but it was a rare comp drive I was after so, no fault on them. They helped a lot.
Santiago A
September 06, 2026
5 out of 5
Great customer service. Good guidance when buying new laptop
Yolanda J
September 05, 2026
1 out of 5
We installed by Best Buy Eufy security cameras a year ago. One of the cameras image doesn't show up. I went to Best Buy to get help setting up the system from an employee. An employee named Jennifer welcomed me, I explained her, then she asked the store manager named Nick.
I showed him the camera images on my tablet, he just look and did nothing and recommended to make an appointment with a technician for $129.00. I asked him if the jeez squad in the store can check my app settings and he replied I had to wait four hours. I told him I was not going to wait four hours, then he gave me his back and walked away. He was rude, uncaring and unwilling to help me. I can't believe he is the store manager. If he treat customers that way I imaging how he treat his employees.
An employee called Jennifer saw my frustration and oriented me of what I can do to restore my camera image, she really tried to help me , just the opposite of the store manager.
He really is a not worthy manager, I'm very disappointed and upset with this mediocre attitude. He shouldn't keep his job!!
Response from Best Buy
September 05, 2026
Hi, Yolanda,
Thanks for taking the time to write a review. Having an interaction like this is never ideal, so we understand being frustrated with this visit. We'd like to hear more and see if we can assist in some way. Please feel free to reach out to us on social media. Please include Google Review 218495 in your message.
Facebook: @BestBuy
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Twitter/X: @BestBuySupport