Order online with free delivery, that’s nice. I have to pickup this one since I needed it on the same day.
Terrible customer service. If the projector I bought at best buy wasn't out of the return window I would take it back and buy the same one elsewhere. The sales rep didn't know about projectors so he retrieved someone in a black shirt (I think his name was Tim) to help. He didn't have time to wait to speak with the person who had more information than I had. This Hoover Al Store #807 is why Best Buy brick and mortar stores are closing. I'm not likely to buy anything from Best Buy anytime soon.
Response from Best Buy
July 22, 2025
Hello Larry,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/47r46o), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 19020" and share your full name, email, and phone number.
Thanks,
^ Vanessa
I visited this store with my 10-year-old son last week. We were helped by Bobby who I believe is the store manager. He was extremely professional, courteous, and laser focused on giving me and my son the highest level of customer service. It was such a pleasure doing business with him.
Furthermore, I've been to this store fairly frequently. I now understand why my interactions with other employees have been so positive. Bobby is a great leader, and has built a great team.
Thank you Best Buy. We will be back.
William
Went in to recycle 2 vaccum robots and get my screen on my phone replaced. They took the vaccums no problem. Went to the Geek squad and Rachel looked up my account. She found where I had purchased the screen saver and went and got a new replacement screen in the store. Then she asked me if I wanted them to install it, I said yes. She then offered me a seat, a few minutes later she brought my phone back to me with a new screen.i definitely will shop there agan.