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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Hoover
How do I check product availability at the Hoover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hoover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hoover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hoover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3705 reviews)
Charlie J
October 04, 2025
4 out of 5
Always a great experience
Mel A
October 03, 2025
5 out of 5
Jacob in electronics (computers) was AMAZING!!! Professional, respectful, and knowledgeable young man who exemplified GREAT customer service!! He assisted us with finding a laptop while educating and explaining the differences and giving recommendations based on our needs. Jacob really listened to our request and made the experience one worth having. I hope you all recognize & celebrate employees like him. Thank you Jacob!
Marianne T
October 02, 2025
1 out of 5
I wish I could give 0 stars…My 74 year old mother ordered a 55 inch TV from Best Buy. Obviously she cannot set it up herself. It took my husband about 3 weeks to be able to get to her house and set it up since we both have jobs. When we pulled the TV out of the box, it looked fine. When we turned it on, there was a huge crack (unable to be seen just by looking at the TV) and the picture would not come up. She was unable to get her TV set up before the 15 day return window. When she called, Best Buy wanted to charge her nearly $200 to “evaluate the problem.” That’s about half of what the TV costs. I highly suggest buying electronics from Amazon as they do returns and understand if THEY SEND A DAMAGED ITEM. This is just sad and Best Buy is pathetic for not helping their customers.
Response from Best Buy
October 02, 2025
Hello, Marianne.
We understand the frustration when an item arrives damaged. For items that are damaged or defective, we ask that they are returned during our Return & Exchange Promise window to receive a refund. Any return outside this period may be denied. See our full Return & Exchange Promise here: https://bby.me/wla2ek
If you have additional questions or need of help, please feel free to reach out to us in a private message on Facebook (https://bby.me/pklbi9), Twitter/X (https://bby.me/w4501u), or Instagram (https://bby.me/2bgfi7), and mention your Google review, 50891.
william h
September 30, 2025
5 out of 5
The staff is very nice friendly knowledgeable. I was so excited I've got the young man's name they waited on me but this guy was very professional