Frequently Asked Questions About Best Buy Riverhead
How do I check product availability at the Riverhead Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Riverhead Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Riverhead stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Riverhead Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1647 reviews)
WiLLiTo H
November 06, 2026
5 out of 5
Friendly staff, very informative and helpful.
Caro G
November 06, 2026
5 out of 5
William and Christian helped us a lot, they were really good.
John
October 11, 2026
2 out of 5
This last week I purchased a 65” Sony TV and had it installed by Greek Squad. They placed the cable box using two sided tape on back of the TV. The cable box keeps falling off. I need Geek Squad to fix this issue. I was connected to an agent but the wait time is 49 minutes. Terrible customer service.
Response from Best Buy
October 11, 2026
Hi, John,
I understand how frustrating it must be to have the cable box repeatedly fall from the back of your new Sony TV, especially after having the installation completed by Geek Squad.
To assist you please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #233646” when reaching out on social media.