Kendra W
December 23, 2025
This is where we went into Paducah mall at. My son loves best buy.
Great people in store! But horrible experience in online shopping and pick up, I ordered at watch and was ready for pick, but I couldn't pick it it because they needed payment and tried to charge me again when they already took my money out of my bank account. Turns out they sent me a refund and never texted or let me know, had to call customer service. Then I payed for it again and when to pick it up when it said it was ready it wasn't ready, the overall issue is I payed for the watch 3 times. Also ordered another watch it was late by a week which was really nice as well. Love in store support but I would never recommend online shopping or ordering
When you need it then may have it or they may not
Lalchand G
November 26, 2025
Manager and his assistant went out of their way to help me .
Very thankful
I became fan of Best Buy since then