martha g
November 12, 2026
Has a great selection and inventory. Very knowledgeable staff
Shannon S
November 11, 2026
Very helpful staff. Found what i needed quickly.
marcus l
November 05, 2026
30th anniversary pokemon dealer
Ronnie M
November 03, 2026
Same order in August 2026. Apple AirPod 3. Wrong ear pieces in box. They wouldn’t replace. Wanted to do paper work. They blamed Apple, Apple blamed them and under warranty.
Same order, bought Apple ring and they had to ship it to house, over 500$ ring. Got an empty box with no ring and seals weren’t opened. Took photos ect. They wouldn’t honor warranty. Wanted to file police report bc they blamed carrier. Apple and Best Buy wouldn’t fix it. Please avoid Best Buy. Double and triple stuff before you leave store. And if it breaks under warranty, don’t expect it to be honored.
Response from Best Buy
November 03, 2026
Hello, Ronnie,
Thank you for sharing your experience. We try to pride ourselves in ensuring we provide great customer service. What you've mentioned is quite concerning. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. We'd like to get this reviewed for you further.
Please message us with more details through our social media channels on Instagram (https://bby.me/pqRWpc), X/Twitter (https://bby.me/UylpKl) or Facebook (https://bby.me/1D7P5U). Please send us a message with the full details of what took place. Also add Google Review 247665. We look forward to hearing from you.