I had a great experience at Best Buy in Saugus. Thanks to Nick and Jolly! I went in to get a TV for my mom, and they were both so helpful, patient, and kind. They even carried the TV all the way to my car for me. I really appreciate the excellent customer service and the extra help. Thank you, Nick and Jolly! ⭐️⭐️⭐️⭐️⭐️
Visited Best Buy in Saugus looking for a new cell phone and left disappointed. The store seemed poorly stocked, with numerous empty spaces on the shelves, and finding assistance was difficult. The AT&T representative stood looking at his own phone for about seven minutes before finally acknowledging me and asking if I needed help. Customer service should be much more attentive, especially when someone is shopping for a new phone. Definitely not the experience I expected from Best Buy.
Great service from Nick,helped me find what I was looking for, courteous, helpful
Charbel S
September 22, 2026
Just wanted to say thank you to Kenny and Brian ( I think that was his name he was the cashier) that rang me up. I really needed help finding a wired earbud to help me make important phone calls with friends and family. I came into the store and was able to get pretty good customer service along the way. Thanks guys.