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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2473 reviews)
Linus
December 08, 2025
1 out of 5
I came here trying to buy some RAM and I showed the SKU number to the Best Buy worker and he went to the back to grab it. I waited around 30 minutes for this to be done, normally this would be fine. He came back telling me they did not have the RAM I was asking for in stock even though online it said they had two in stock. He said my only option was to buy the RAM that was $40 more and there was nothing else he could do to help me. As I was leaving he also told me ordering it online is a waste even if it says in stock because I did this they would just cancel the order. Well my dad ordered the RAM anyway and it showed up. In stock I guess the guy was lying to me or he was mistaken but a major waste of time just to find out they had it in stock.
Chrstine D
December 06, 2025
5 out of 5
great customer service
nicole s
November 30, 2025
5 out of 5
There is 1 employee who is amazing! He was extreamly kind and able to help find what I was looking for. He had noticed my daughter looking at the barbies while he was helping me with bags. He had finally said that he wanted to give her 1 - that he wanted to pay for it himself. I was so taken back by his generosity. He then told me that every year, he donates to Toys for Tots. My daughter was extremely happy, as was I. This is clearly a man who goes above and beyond - which made my experience of shopping for electronics a lot less stressful. I wished I had gotten his name, because he definitely needs recognition.
Avery C
November 25, 2025
5 out of 5
I had an amazing experience at Best Buy today thanks to Marcos G in the tech department. I was shopping for a Surface Pro, and he made the whole process so easy. Marcos was patient, knowledgeable, and genuinely listened to what I needed. He guided me through all the options without any pressure and helped me feel confident in my purchase.
It’s rare to find someone who goes above and beyond like that his customer service was outstanding. If you’re shopping for any tech, definitely ask for Marcos!