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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2042 reviews)
Jason E
December 28, 2025
2 out of 5
The great Best Buy, has fallen. The once king of electronics stores is really no more and now irrelevant. The last two or three times I've gone into Best Buy, I was not able to pick up what I needed. They have really started to cater only to certain areas and anything else outside of those silos is ignored.
It's no wonder that the big box stores cannot compete with the online Amazons of the world. All I was looking for is additional RAM for my son's gaming laptop which back in the day would have been a very easy item to find in this store. Nowadays, after asking a store associate, they had no options available for me. Nothing even close. So sad.
I left the store, went back to my car and hopped on Amazon where I was able to get 8MB of RAM shipped to my door overnight... the price was very good too.
My how times have changed. I would much rather buy from the physical store but if the item I need is not there, there are no options left...
D B
December 27, 2025
1 out of 5
Best Buy still the worst. Associates are still stuck up and not willing to help with anything.
Response from Best Buy
December 27, 2025
Hello,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #96106" when reaching out on social.
Mama S
December 20, 2025
2 out of 5
Went buy here a week ago, it’s a struggling to survive business but the reason is because the prices at the shelves aren’t reflected at the register. The cs people don’t even offer to call the department to get the actual price. Poor CS, poor quality items, over priced. Not recommended.
Response from Best Buy
December 20, 2025
Hello,
Thanks for leaving your feedback, we appreciate you taking the time to let us know about your shopping experience. We understand your concerns with the service you received and the prices on the shelves.
We would love to document your feedback and help in any way we can. Please send us a private message on X, Facebook or Instagram, to speak with an agent. You may use the Google review number 91898 as reference.
X: https://bby.me/lszs60
Facebook: https://bby.me/1s4flc
Instagram: https://bby.me/41fgxu
Samantha M
December 17, 2025
1 out of 5
i brought office home for microsoft and i can’t return it while best buy employees tell me i can return this if not successfully, this definitely suck and can’t get money for that. so high recommend to not go there in san marcos tx. they wont help or return