I recently purchased a product online at an “open box” discounted price. I checked out and paid for the item, received an order confirmation, then a few minutes later received an order cancellation email stating the item was no longer available. I few minutes later I checked the site and the item was still listed for sale at the same price. I thought maybe the first time was a fluke and tried again but received the same cancellation email after purchasing it. They are refunding me for the orders but I had already purchased $300 worth of installation equipment for that specific item from another site, which has already shipped out. The item in question is still listed as “available” on their site hours later. You’d think Best Buy would have better QC measures in place that would prevent falsely listing and selling items that aren’t actually available.
If you want to test an audio and video system before making a big investment, this is the perfect place. Only two Best Buy stores feature Magnolia Studios, where you can experience these systems: Bellevue and Tacoma. The Tacoma location has two spacious studios. Jordon was very knowledgeable, quickly understood our needs, and helped us narrow down our options. He patiently explained the technical details of the add-ons, making the experience enjoyable. In the end, we decided to purchase the Bowers SR 702. Jordon and Roddy helped close the deal and were very supportive until the speakers were loaded into the car. This place is highly recommended if you are very particular and picky about your audio system.
Trying to buy a phone and apparently that's not something they're interested in selling. What the hell.
Bought a Best Buy open box Laptop in excellent condition. It arrived w previous owners data. Best Buy manager Flo stepped in and found a way to create enough savings to cover the cost of Geek Squad performing several actions from factory reset, transferring new data and adding additional SSD storage as a customer Goodwill gesture. I am more than satisfied with the help I received.