Best Buy Tacoma

The transaction was smooth. I was in and out quick was very helpful

Tried to place a phone call to ask if Best Buy has protective cases for the new Fold 7. It's a simple question. Their automated phone system makes you jump through a million hoops and then hangs up on you. I give up. I was ready to drive down there if they had what I needed, but I guess Best Buy doesn't give a shit. No wonder the big box stores are dying out. Oh well, I guess Amazon it is. So I get a response from an individual who, instead of addressing my concerns, directs me to go to a different site and have a "professional" take charge. Great. Why I have to take the initiative I don't know, but whatever. I go to Facebook and send a message which takes almost 10 minutes to generate an automated response again asking me for additional information which I provide and then...crickets. They have me cooling my heels for over 30 minutes like I am at the DMV. I am gobsmacked at level of indifference and incompetence. I get it. Best Buy wants me to drop dead. I'll attach a photo so folks can see I am not making this shit up. Oh, and Best Buy, don't bother reaching out.

Working with Best Buy has been horrible. I was promised - in writing - a price match and they refused to honor that. Resolving any problems involves dealing with phone computer menus and chatbots. For a long time. It took me 2 hours to ultimately have them deny the price match because "it wasn't policy." No flexibility, no honoring a written promise, no human response - even from the humans. Just reading from a script and dealing with corporate customer service at its worst.

I bought an Epson printer just over one year ago. I also purchased an extended warranty because electronics and I sometimes have problems. About two weeks ago I noticed the ink colors weren’t true. I refilled the reservoirs to no avail. Yesterday, the red ink would not work at all. A few minutes later nothing worked. I spent an hour with technical support before it was determined I needed to go to the store and get the problem resolved. I am also a Best Buy club member so off to the store I went. I was more than pleasantly surprised to not only have the printer replaced with a newer model but to also learn it also comes with a 2 year warranty. I had expected to be informed the new printer made my warranty null and void. If this one does, too bad, so sad. Thank you Best Buy!!!