Best Buy Brentwood

employees were rude and unhelpful.

best buy was very organized. The employees where very helpful. They help me find what i was looking for really fast. They unfortunately didn't have exactly what i needed in the color i wanted but the employee assured me they could order it and have it delivered.

Every single time I go to this best buy I get the ick from the employees being so lazy. (Not all of them) I had customer support tell me to go to the store to get help with my new phone and trade in, and the employees told me they were not about to help me. The customer support agent told me exactly what to say and then the manager was like "oh yeah we can do that but it's going to be more work for us" avoid this bestbuy.

Shut this store down!!! Horrible customer service! The old lady African American “manger” whose name starts with a V literally cussed me out when I asked for help!!! With numerous witnesses INCLUDING KIDS. This store is an absolute joke. Tons of customers waiting to give Best Buy their money and are being IGNORED as the THREE (yep V included that as she cussed me out) employees inside were too busy filling online orders and throwing them, LITERALLY THROWING TVs behind their desk. I witnessed V THROW someone’s purchase in her cart as she wondered around the store not helping anyone. I was in absolute shock when I was cussed out and threatened by the manager because I waited over 30 minutes to make a $1k+ purchase and no one could help me. Again shut this store down! Save your massive rent to Brentwood Plaza. Numerous employees walked by just ignoring the customers as they piled up by the front door. Saying “oh well will have someone with soon”. Best Buy Corporate has been contacted and that “manager” needs to be fired. That kind of behavior is pitiful for such a big company. She hides her cussing and comments behind her mask she wears for no reason. I would rather throw my cash out the window than give it to this store. SHAMEFUL CUSTOMER SERVICE!