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Best Buy Brentwood
Services Offered
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4396 reviews)
Drea H
December 10, 2025
5 out of 5
I’m thankful to Best Buy in Brentwood pretty exclusively for the phone screen protectors. I super appreciate the exchange policy and it keeps me returning specifically this store. There is usually a greeter who sends you in the right direction and the people at the check out counter are always helpful and efficient.
Melony U
December 10, 2025
5 out of 5
Wonderful experience! Came in with my teens looking to expand our starlink Internet to the garage and was helped right away. Didn't catch his name but he was very patient to explain technology to me ( a person who is totally tec illiterate) Dang I wish I could remember his name I think it was Ethanol super star blue eyes and chair. He's the best! Made shopping fun and exciting!
Yefferson
December 10, 2025
5 out of 5
Rápida y oportuna la atención.
Kristen K
December 08, 2025
1 out of 5
I will not shop at bestbuy anymore. I ordered a laptop for black friday that was supposed to be delivered to my home the following Friday. It did not arrive so I called bestbuy on Sunday who confirmed it was still in transit and would be delivered that afternoon. I specifically drove home to wait for it but it didn't arrive. It's now Monday and the package was finally marked as delivered but to this best buy store location for some reason instead of my home. I drove to this store to get it resolved and the manager said the laptop was not there even though it was signed for by someone at this bestbuy address. I was annoyed at this point but I was trying to be understanding bc mistakes happen and I figured the manager could help me resolve the issue. Well she said there was nothing she could do because now FedEx is involved--which makes absolutely no sense bc FedEx delivered the package to the correct address, it's not FedExs fault that for some reason bestbuy put this locations address as the shipping address.
After all of this hassle I take the time to drive there myself and instead of helping me I'm told to call 1-800-bestbuy even though I was physically in the store.
Do NOT buy expensive things from bestbuy. She was trying to pass the blame on FedEx and when that didn't work she said it was bestbuy.coms problem. There was no apology, accountabilty or effort to help me which is scary because they sell high price items.