Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4380 reviews)
stg
November 19, 2025
5 out of 5
Checking out the new TVs 55 and above. Very helpful. Very professional people. Thank you
Kalina M
November 16, 2025
1 out of 5
Terrible experience waiting for an hour for a product to be procured from the back — only to find out they had none in stock. None of the employees took me seriously or properly addressed my needs. Understaffed and poor communication between employees. I hope they do better.
Response from Best Buy
November 17, 2025
Hey there, Kalina,
We know the importance of quality customer service. We would love to follow up with you on this and hear more about your recent experience. Please send us a private message on Facebook (https://bby.me/6zix7l), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #70344
Al C
November 10, 2025
1 out of 5
Поехали в магазин чтобы сдать на ремонт по назначенному ранее appointment в итоге были посланы сотрудниками службы ремонта... Приёмщица обиделась и послал нас далеко и надолго...
Jasmine C
October 28, 2025
5 out of 5
Mary was great in the cell phone department. So helpful!