Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3316 reviews)
Dredluvjones
October 25, 2025
3 out of 5
Then staff was nice mostly. We did get some conflicting information about the geek squad. But other than that. Clean and plenty of folks to help.
Terence W
October 17, 2025
1 out of 5
Just left the store very disappointed. I asked for assistance and was told I was put in a Que for help. No one ever assisted me. Meanwhile numerous employees were standing around taking selfies.
Response from Best Buy
October 17, 2025
Hello Terence,
Being able to find help is the first step of customer service, so we can understand how you might be feeling about your visit to the Columbus location. We would love to learn more about your experience and see is we can help in any way. To get started, contact us at a Social Media platform listed below and reference Google Review #57023 in a private message.
Facebook (https://bby.me/3c31s5)
Twitter/X (https://bby.me/siz52u)
Instagram (https://bby.me/oh7ars)
Thanks,
Donna M
October 14, 2025
5 out of 5
Great Customer service and the Greeter at the front door was very pleasant.
Bracha W
October 11, 2025
5 out of 5
Thank you, Faelyn, for helping me find the adapter I needed for my old MacBook Air, lol.