Frequently Asked Questions About Best Buy Carson Valley
How do I check product availability at the Carson Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carson Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carson Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carson Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1328 reviews)
Parker S
October 17, 2025
1 out of 5
Would not take back a device i purchased a week ago, device was defective confirmed with manufacturer. They said I should be able to take it back to best buy no problem. Why would I buy anything here if I can't take it back after purchasing? Proceed at your own risk.
Response from Best Buy
October 17, 2025
Hi, Parker,
Thanks for your review. You can return defective items during the 15 day return period, so we can understand being upset at a denied return. We'd like to hear more and see what we can do to assist. Please send a private message on social media along with Google Review 57174 in the message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Chris G
October 11, 2025
5 out of 5
Good store with competent staff, a rare find these days.....
Scott G
October 10, 2025
1 out of 5
Went to Best Buy for personal advice on a product as otherwise I would have simply ordered it online. (I do feel that this may be a huge reason Best Buy is surviving in this Amazon/online order world; that they offer personal advice and can answer personal questions.) I waited 20-minutes before being told I’d have to wait another 10-15 minutes minimum. My suggestion to prolong their imminent closing is that they also promote and offer appointments for personal advice and product questions.
Junior S
September 14, 2025
5 out of 5
Much better selection of products than the Spanish Springs and Reno stores. It seems like those other two never have what I'm looking for, but the store in Carson City does and the staff are are a lot less bothersome and at the same time kinder and come off as less fake.