Best Buy Carson Valley

So Sad- Terrible company- They lost several customers from the worst service.. (Buy your electronics at COSTCO- they care)... I bought a New Frame TV in mid October 2024... By Late October 2025, (375 days later) the almost $4000 TV smelled like burning plastic and quit working (I barely watch tv like 10 hours a month)- One week over the One Year warranty and Best Buy did nothing- COSTCO gives a 5-year warranty- BEST BUY Then sold me $129 come and fix it diagnostic thing- two weeks went by- no one called me to fix it- I called them again- they said they can't help me- I was like "why did you sell me a repair you can't do?" So it is really sad- I bought the most bougie TV- my family and I have bought tons of stuff from Best Buy- And this BOUGIE TV barely lasted a year- it literally self destructed after 375 days. I was out of town the month before too... So I was just in shock- They can look at my husband and mis spending the last twenty years- we buy for our businesses, and so much- NEVER AGAIN. I went to COSTCO- not only is the frame TV half the price it comes with a 5-year warranty- I was so stupid for trusting Best Buy and buying without Research- Guys- Save yourselves money- Truly the Costco membership is worth it- They truly care for their clients and members- I am shocked and appalled by BEST BUY- and they have lost a life long customer- and I will be sure to warn everyone of their ways. This TV was like $30 an hour for the 100 hours of TV I watched in a year. So very sad- As a business owner I am in shock they treated me this way- and I am sure I am not the only one- -------Editing by adding this comment on 11-13-25 after Best Buys Response. ------- 1. You have my information- I have already wasted time and energy on the terrible call center- 2. I wasted time driving into the store 3. The store folks have my information and someone is supposed to contact me to fix my TV 4. No one has contacted me- Still 5. I find it offensive and Rude you think I should waste more of my life chasing you down with a number on FB and Twitter- that is absurd- ---- A proper response would be you calling me and fixing the TV or replacing it for free- Not having me chase you all- I will be buying all future devices and electronics from COSTCO- Costco cares and has 500% better warranty- ------ I think their reply shows how terrible they are that they want me to chase them down on social media- That is totally not a solution. The solution is you look me up- My name is what it is- You will see I ordered an expensive TV and see the calls I made- Why in the world would you suggest I chase you down on Social media?

Staff was helpful and informative

Excelente personal...

Would not take back a device i purchased a week ago, device was defective confirmed with manufacturer. They said I should be able to take it back to best buy no problem. Why would I buy anything here if I can't take it back after purchasing? Proceed at your own risk.