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Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Aiea
How do I check product availability at the Aiea Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aiea Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aiea stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aiea Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3097 reviews)
matthew b
April 11, 2025
5 out of 5
Top notch customer service every time, never misses!
Robert Z
April 10, 2025
3 out of 5
We went in to try in person the Meta 3 and 3s. They had a display but the representative could not get the headset to work andntge 3s was a display model only. Since we couldn't try it we didn't buy it.
Response from Best Buy
April 10, 2025
Hello, Robert,
Thank you for your review. I often go to stores wanting to try a new product before I decide to buy as well, so I can imagine the disappointment in finding displays that don't work. If you need assistance, or simply want to formally document your experience, please consider sending a private message on social media along with your name, phone number, and email.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65028459” when reaching out on social media.
Warm Regards,
^Meghan
Shannon J
April 04, 2025
1 out of 5
Bought an electric scooter for almost 800.00 in October 2024. Due to the roads here, had a tire issue and went to find a replacement on island and online. The tire is 10.5×2.5 and cannot be found anywhere. This scooter is now a paperweight. Figured I'd call Best Buy to see if they have a supplier or carry them. Wait time states one hour. OK, bet. Look at Google. Says on the live activity that the store "is not that busy? Literally still on hold. Over an hour. I've been to this store multiple times. They are obviously not too busy to answer a call. Not only was I scammed, but they have the shitiest service. Now it's an hour 9 minutes. I shouldn't have to go to the store in person to get service.
Response from Best Buy
April 04, 2025
Hey there.
Thank you for your review, Shannon. We are saddened to hear that you had a negative experience with us. In order to make sure we can get our customer the products that they need at prices they'll love, we've streamlined our processes to make it easier on our store employees. When you call us, you'll be routed to one of our dedicated agents who can provide you with the information you're looking for and provide more details about a store's hours or inventory. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65007054.
Kindest Regards,
^Vanessa
Wes A
March 27, 2025
1 out of 5
Dropped off my PC because it wasn’t turning on. They held my PC for 8 days until they called me to tell me the problem. We fixed the issue and I purchased the part that needed to be replaced. I picked up my PC and everything seemed to be perfect until I got home and it still wouldn’t turn on. So then I had to drive all the way back to Best Buy, wait in line, then finally got to work with the same guy who helped me previously. We got it working and again I thought all was fine. Then I get home and my PC can turn on but now my HDMI ports aren’t sending a signal to my monitors. The monitors and cables work fine on other devices. So now after dropping it off and waiting 8-10 days and about $200 I have to go back for the 3rd time in 24 hours and have them “fix” it again. I was better off just not dropping it off in the first place, at least then I’d still have my money
Response from Best Buy
March 27, 2025
Hello, Wes,
Thank you for reaching out to us. As a consumer myself, I understand the importance of having reliable support for your PC, particularly after it has been declared repaired at the time of collection. t Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64975807" when reaching out via social media.
Thank you,
^Ruby