Best Buy Aiea

I visited the store today to find switch 2 accessories, but they were unavailable. The lack of customer service left me frustrated and I left.

Staff was great, my chest freezer is a perfect size for my place..

This review is only for Pokemon Trading Cards. Do not try to get any pokemon cards here on the release date. Unlike GameStop, the logistic of the Best Buy in Honolulu is a total mess and a disastrous failure. Especially for the major special sets release like the Prismatic Evolutions Super Premium Collections and the Black Bolts and White Flare, you take leave to spend your whole morning waiting outside of the door on the release date only to hear that they have 1 or 2 tins came in the entire store from their shipment. They claimed they will have the full release dates inventory when the next shipment comes in, but that’s meaningless to you if you have a job and can’t just take another leave the next day or two again to play the waiting game. Since GameStop on the island never have any problem with getting their shipment on time for the official PTCG set release dates, there are only two possible reasons why this Best Buy cannot keep up with getting their shipment on time. The first possible reason is that their logistic system is actually a failure, or at least inferior than that of the GameStop’s. Or, the second possible reason is that the shipment came in on time, but the manager is holding on the inventory during the release dates, so everyone waiting on the long line outside cannot get anything. Then on the next few days when there’s no longer a long line of Pokemon enthusiasts waiting outside, the manager can tell his or her friends and family to line up in the morning to get the product easily without dealing with waiting on the long line during the official release dates. These are only my deductive reasonings on why this Best Buy failed their job. I don not have any fact to prove them right or wrong. However, regardless of whether my assumption is right or wrong, it cannot change the fact that they never have their Pokemon product available on the official release dates. So, don’t waste your time on them, otherwise you find nothing but disappointment. But other than that, things are ok. Their frontline staff are friendly and helpful, unlike their logistic and management department.

I had an issue and the manager Chon took care of it immediately. Kind and attentive.