Best Buy Aiea

We needed a microphone for an emergency voice over this place was easy to get to and for the most part the staff was geeat

I love Best Buys; I find strolling thru them (or rather rolling thru them as I'm now in a wheelchair) very soothing. Incidentally I also feel the same about office supply stores (talking to you, Fisher Hawaii!). That being said, I do prefer the Alakawa location to the Aiea one, for no reason in particular I'm aware of. Personnel at both stores were very helpful, everything was pretty easy to find, and aisles and displays were wide enough to accommodate my wheelchair without knocking things over and off shelves (always embarrassing and distressingly common). Both locations also have accessible restrooms (although how clean they were sometimes dipped, especially during busier times). The biggest difference between the two stores is the Aiea one is spread over two floors but that was a non-issue due to the extremely comfortable, clean, and large elevator at that location. Also, I will probably never stop being a fan of Best Buy's accidental damage coverage (not exactly what it's called but close enough I'm pretty sure), unless they change it in some fundamental way in the future. It is the only "extended warranty" coverage I have ever advocated for and I love it so much because I'm extremely prone to accidentally damaging my electronic items. Their own brand of stuff also has held up well for me with everything I've ever tried, and it's very reasonably priced.

Beware the salesperson Sabrina. I bought a scooter here and asked about a warranty. At the cash register, she tried to convince me to get a Best Buy warranty instead of a scooter warranty, saying it cost the same. I happen to know about the Best Buy warranty and pointed out that the Best Buy warranty is paid yearly, so it costs far more. She barely wanted to admit I was right. Telling people to buy something expensive without giving them proper information is lying. The guy next to her tried to chime in and say it covered my other purchases—what other purchases?? I went there to buy just 1 thing??? When I left, I overheard him saying to her, “I tried.” So they’re all sleazy salespeople?!

Extremely disappointed with the Geek Squad service at Best Buy in Pearl City! I dropped off my computer on Thursday for a simple reset and was told it would be a quick process. I have the membership with them. Later that evening, I received a text saying my Geek Squad appointment had been canceled. I had to drive back to Best Buy to find out what was going on. They then told me my computer would be ready Friday. I returned Friday morning, but it wasn’t ready. They told me to come back Saturday. I returned Saturday morning, and once again, it wasn’t ready. This time, they said it would be ready Saturday afternoon. I never received a call or text. On Sunday morning, I drove back AGAIN, and they told me it should be ready in about five minutes. They finally text me saying that it was ready five minutes later. I believe they did not even get to my computer until I showed up today. I believe I should’ve just used a YouTube video to learn how to reset my computer myself. I heard it literally takes five minutes. Now, after finally picking up my computer, I discover that Geek Squad put their own password on it, and I can’t even access my own computer! So here I am, driving BACK to Best Buy AGAIN! This has been a complete waste of my time, gas, and patience. I’ve made multiple unnecessary trips over four days for something as simple as resetting a computer. I will not be renewing my membership with them.