Best Buy Irvine Lake Forest

Pricey products but honest sales help. I primarily go for Geek Squad help & service. They are efficient but without personalities.

Waited 45 minutes for help, no one helps, employees walking around the store without making eye contact with clients. If you have time to waste at this store might as well bring them a barbecue grill and a couple of beers

Came in the lake forest store. Just wanted to see if there was a way for geek squad to transfer data from one phone that isn't responsive to touch to another phone. They told me they couldn't answer my question because I didn't have an appointment. I was asking if that's something they could do so I could set up an appointment. Why would I set up an appointment for something they wouldn't be be able to help with. Horrible service from when I was greeted to when I left the store. To think I use to come to this store for all my cell phone purchases not to long ago.

I came here to buy a new router and had one pulled from the shelf, literally standing a foot and a half away while reading the box. As I was in the middle of checking specs against a document on my phone, an employee walks right between me and the product I was clearly examining, asks if I need help, and before I can even finish responding she scans the box and takes it away—because it had apparently been sold online. This was the only one left in the store. When I pointed out that I was actively looking at the box (after having just held it in my hands minutes earlier), she was dismissive, rude, and didn’t bother with even the most basic courtesy of an apology. She just walked off with the item. The other staff I spoke to weren’t any better—they shrugged it off, saying that since I hadn’t “purchased it yet,” the online order took priority. Which is absurd—if someone is physically in the store, already holding or examining the last unit, you don’t rip it away to ship it somewhere else. Cancel the online order. I even asked them directly: if I’d had the product in my cart or hands, would they have grabbed it from me? Because based on their logic, the answer is yes. Absolutely disgraceful. If the staff here had even a shred of awareness or customer service training, they would’ve recognized I was clearly preparing to buy it and at the very least asked before yanking it away. The way this store treats its in-person customers is shameful. They don’t value your time, your presence, or your business.