Very disappointed. I have been purchasing all of my electronics and the accessories to those electronics at this Best Buy for many years. I purchased a USB to USBC phone charger for my new phone a month ago and within two weeks it just stopped working. Unfortunately it was out of my 15 day return. Wanted to charge me 50.00 to join their membership to make the return. No thank you. I’ll find another store for my business needs.
Response from Best Buy
October 24, 2025
Hi, Kim,
Thank you for reaching out to share your concerns about the store attempting to provide the My Best Buy Plus membership that gives a 60-day Return and Exchange window for most purchases to return your product that is outside the standard 15-day Return and Exchange Promise. We would certainly want to hear more about this experience as customers should not be provided this option as the membership should only apply to future purchases while it is active. Please reach out to us on any of our social media profiles below with Review 60151 for us to investigate this concern.
Facebook (https://bby.me/e9p6cp), Twitter/X (https://bby.me/vibmyk), Instagram (https://bby.me/jgv65u)
Went into best buy looking to trade out my Samsung watch and upgrade. Asked an employee for help. He said " I'll get someone for you" and so we waited. No one came. So we'll take our business elsewhere.
We ordered a freezer on line because they were the only ones that could get it in a timely manner, it was a day late but it was a weekend. Pickup was very fast I didn't stay in the store but for like 3 minutes
Had one person BARELY running the register up front... but was 15+ employees walking the floor, chit-chatting- with each other, ect. Waited to cash out about 25 minutes and only had 2 people in front of me... with a handful of items each. Besides that store was clean well put together
Response from Best Buy
October 20, 2025
Hi Janie,
Thanks for sharing this review with us here. We're concerned to hear your checkout experience didn't go as expected and may have taken longer than you hoped. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/ip8gdd), Twitter/X (https://bby.me/kgu6ki), or Instagram (https://bby.me/dld03x) with the Google Review reference number #58273 so our team can help out.