Best Buy Myrtle Beach

I recently visited the Myrtle Beach store to purchase a sound bar for my tv.(Also purchased from best buy). I had several in mind to choose from but unfortunately none of the displays worked. They were the less expensive models. Seems like only the expensive soundbars were working. The salesman that was helping me showed me a Sonos beam sound bar and demonstrated it. I thought it sounded really good so I decided to get this model even though it was more than I was going to spend . When the I told the sales person I wanted it, he grab the bar and walked to the counter. I inquired about the subwoofer and he told me that it was extra. I felt that it was misrepresented in the fact that he didn't tell me that the item was an additional $500 until I inquired about it. He should have told me that at the beginning of the demo. I decided to buy the soundbar anyway and wait on subwoofer. I also asked if it was wall mountable to which he said yes. I get the product home only to find out that you need to purchase a bracket to mount it on the wall. Really upset that he failed to tell me this. I made an additional trip to your to purchase the bracket because your website stated you had it on stock only to be told you don't have. Complete waste of my time. I decided to order the item off the website and it selected same day delivery for an additional $5.00. Well it seemed they must have found it because I got it delivered. I am very disappointed and upset in the service I received in this whole buying experience. Sorry for the lengthy review. Please feel free to contact me if needing more info about this whole experience

Don’t go very rude shepherd claims to be store manager and is very rude.

friendly staff

Five days with NO laptop!. Appointments in the Myrtle Beach store are so ridiculously days ahead. After having 3 days for a transfer to new Laptop, I was told to make another appt and return to go over new setup and system. Alas, the very young techs are not trained to respect older experienced users or patience to explain on the new systems they o stalled. Twenty five years+ I have paid BB a Geek Squad fee and currently paid $200.to set up this new laptop purchased at BB and 5 days later......no useable laptop. I have had to phone to pay bills...no emails I should be refunded my $200 to find a qualified tech service to perform a timely and usable work needed.