Asked 4 different employees for help and got redirected each time spent an hour at the store waiting for help.
Sharonda D
September 21, 2026
We bought a refrigerator over the web from the Bloomington, Indiana store, then the free delivery was set up.
The truck arrived but it was way too wide, so we called customer service to request a smaller truck and I shared pictures, video and the measurements of the bridge. Customer service said it would fill out a form to request a smaller truck for next time. When the day came, they sent the same size truck again. This happened again the 3rd time today, so we went directly to the general manager at Bloomington, Adam ? He said there was nothing he could do but request a smaller truck again. It has been 23 days since I paid for my order and my instructions/ requests have been ignored. I cannot recommend Best Buy delivery as a result.
I’ve been waiting on the Geek Squad to replace my phone for nearly a month, I still don’t have a phone and they couldn’t care less. Rude and unqualified staff, I won’t ever use them again for anything.
Received wrong order. Online customer service said to take it to a Best Buy. Bloomington Best Buy claimed they can’t provide any service to an online order, then had a good laugh about the $2000 order being wrong.
Update: Corporate had to call the store to refund me and take back this 3D printer that should have been a scooter.
Response from Best Buy
September 05, 2026
Hello,
Thanks for leaving your feedback. It's unfortunate that your order was incorrect, and you were not able to get the help you needed. We understand why you would be disappointed with this experience. We would like to take a look into this matter and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 218592 in your message to us.
X: https://bby.me/5SfGRp
Facebook: https://bby.me/AaEY2S
Instagram: https://bby.me/qEUxAM