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Best Buy Charlottesville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2334 reviews)
Suzanne F
February 26, 2026
1 out of 5
I’ve gone into Best Buy a few times in the past couple years and they never have anything stopped. The store looks like it’s going out of business every time I’ve been in there. There’s nothing on the shelves. There’s nothing available to be purchased. Very few things are available in store. This is the last straw. I’ll never go in there again. You just go in there and look at things that you want to buy, and then they never have it. Why would I even waste my time trying to dive in to the sketchy parking lot to go into a store that doesn’t have anything in it from now on I’ll just purchase online. Also they’re having their floors redone and the chemicals in there are so strong. It’s hard not to get a headache. Just honestly do yourself a favor and just buy whatever you’re gonna buy online.
Response from Best Buy
February 26, 2026
Hi, Suzanne,
Thank you for sharing your review. We strive to provide a great shopping experience and would like to follow up with you to learn more about ways we may improve.
Please send a private message to us on Facebook (https://bby.me/fy31m8), Twitter/X (https://bby.me/su3d9e), or Instagram (https://bby.me/f5zci2). Please send be sure to mention "Google review 122158."
Maria C
February 04, 2026
5 out of 5
Michael the Verizon rep was PHENOMENAL!!! Very transparent, trustworthy, patient, and detailed. Great addition to the team and very happy with my experience. 100000/10 stars
Alex H
January 30, 2026
5 out of 5
Wil the manager went above-and-beyond to help me with my defective headset.
Lonnie J
January 29, 2026
1 out of 5
Worst company ever! Please read and be warned! We spent $700 on a new ignition system for our car to be told the day before install we needed two keys. Went and bought the two keys had to repurchase everything just to be told the day before install we need a level two person not a level one. Reschedule the date almost a month out just to randomly have everything sent back and refunded for no reason. Almost 2 hours on the telephone just to be told sorry that's how we do things. There's no one to help you if you do business with these people I wish you the best of luck.
Response from Best Buy
January 29, 2026
Hello,
Having issues with a car installation is frustrating. Allow us to hear more about this experience. Mention review #110526 when reaching out on social media links.
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